Affirm

Affirm is a financial technology company that offers point-of-sale financing and buy-now-pay-later services for consumers.

Telephone
Main : (855) 423-3729
Mailing address
30 Isabella Street, Floor 4
Pittsburgh, PA 15212
Website
affirm.com

What you need to know about Affirm

How to resolve a problem with Affirm

Try self-service first

Use our proven resolution methods, or Affirm’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Affirm respond?

Phone support
Phone inquiries typically take 1 minute to receive a response, as it is operated by a bot.Phone number: Customer can contact Affirm at (855) 423-3729, or fill in the form on its website.Availability: Phone support is available Monday through Sunday from 8 a.m. to 11 p.m; but the response times may be slower during peak periods, like sales events or holidays.  
Email support
Email inquiries typically take 1 to 7 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Affirm through the "contact us" form on Affirm's website.  
Live chat
You can expect an initial response from Affirm live chat within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday through Sunday from 7 a.m. to 7:30 p.m. 
Social media
Affirm is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

Affirm customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Sage Walker
Director of Client Success
Secondary
Yana Prystupa
Senior Vice President, Operations
Chief Executive
Max Levchin
Chief Executive

Affirm customer service policies

Affirm collects personal data and uses security measures like encryption and fraud monitoring to protect it. The company shares information with third parties, including service providers and credit bureaus, for business and legal purposes. Users have some control over their privacy settings, but data may still be retained and used under Affirm’s policies.

Affirm loyalty program

Affirm does not have a loyalty program.

Frequently asked questions about Affirm

Yes, you can find the online contact form here.
Affirm does not require a minimum credit score, but the company does consider your credit history and other factors. Approval is based on a variety of criteria.

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