Affirm is a financial technology company that offers point-of-sale financing and buy-now-pay-later services for consumers.
Affirm Responsiveness rating
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What you need to know about Affirm
- Affirm’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Affirm with our insider guide or through our executive contacts.
- Affirm’s customer service policies are standard. Here are our frequently asked questions about Affirm.
Affirm customer service response times
Affirm’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Phone inquiries typically take 1 to 55 minutes to receive a response, or up to 48 hours to receive a call back. Phone number: Customer can contact Affirm at (855) 423-3729, or fill in the form on its website. Availability: Phone support is available Monday through Sunday from 8 a.m. to 11 p.m; but the response times may be slower during peak periods, like sales events or holidays. |
| Email support | Response time: Email inquiries typically take 1 to 7 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Affirm through the “contact us” form on Affirm’s website. |
| Live chat | Response time: You can expect an initial response from Affirm live chat within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday through Sunday from 7 a.m. to 7:30 p.m. |
| Social media | Response time: Affirm is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Affirm
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Affirm mailing address
30 Isabella Street
Floor 4
Pittsburgh, PA 15212
Affirm executive customer service contacts
Primary Contact
Sage Walker
Director of Client Success
30 Isabella Street
Floor 4
Pittsburgh, PA 15212
Secondary Contact
Yana Prystupa
Senior Vice President, Operations
30 Isabella Street
Floor 4
Pittsburgh, PA 15212
Yana.Prystupa@affirm.com
Chief Executive
Max Levchin
30 Isabella Street
Floor 4
Pittsburgh, PA 15212
Max.Levchin@affirm.com
Does Affirm have an online contact form?
Yes, you can find the online contact form here.
What credit score is needed to qualify for Affirm?
Affirm does not require a minimum credit score, but the company does consider your credit history and other factors. Approval is based on a variety of criteria.
How to get professional help with your Affirm problem
If you need help with Affirm, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
