Affiliated Car Rental Customer Service Contacts

Does business under Sensible, Affordable, and A Substitute Rent a Car brands. Franchisees consist of automotive retail and repair facilities around the country.

Affiliated Car Rental Responsiveness rating


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What you need to know about Affiliated Car Rental

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Affiliated Car Rental

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Affiliated Car Rental mailing address

105 Highway 36
Eatontown, NJ 07724

Affiliated Car Rental social media channels

Affiliated Car Rental executive customer service contacts

Primary Contact
Loretta Matera
Office Manager/ Director of customer service
105 Highway 36
Eatontown, NJ 07724
[email protected]

Secondary Contact
Brendan T. Lewis
105 Highway 36
Eatontown, NJ 07724
[email protected]

Frequently asked questions about Affiliated Car Rental

Here are the customer service hours for Affiliated Car Rental:

National call center – reservations:

  • Monday to Friday: 8 a.m. to 5 p.m. Eastern time.
  • Saturday and Sunday: Available via email only from 8 a.m. to 12 p.m. Eastern time.
  • Public holidays: Available via email only from 8 a.m. to 12 p.m. Eastern time. The email address is [email protected].

To cancel your reservation with Affiliated Car Rental, follow these steps:

  1. Log into your account: Go to the Affiliated Car Rental website and sign in to your account.
  2. Navigate to “My Reservations”: Locate the “My Reservations” tab or a similar section on the website.
  3. Select the reservation to be canceled: Choose the specific reservation you wish to cancel and click on the “Cancel Reservation” option.
  4. Indicate the reason for cancellation: Provide a reason for canceling the reservation when prompted.

If you need to contact Affiliated Car Rental in the U.S., here are their contact details:

Phone: (800) 367-5159.

Fax: (732) 380-0404.

Address: 3522 US 9, Suite 302, Howell, NJ 07731.

To modify your reservation with Affiliated Car Rental, follow these steps:

  1. Visit the Reservation Modification Page:
    • Go to the Affiliated Car Rental modify reservation page.
  2. Enter your details:
    • Fill in all the required fields, including your confirmation number, first name, and last name.
    • Ensure accuracy in entering this information to locate your reservation.
  3. Modify your reservation:
    • After entering your details, you’ll be able to view, modify, or cancel your reservation.
    • Adjust your pick-up or drop-off location, date, or time as needed.

How to get professional help with your Affiliated Car Rental problem

If you need help with Affiliated Car Rental, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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