Aeroflot Customer Service Contacts

Aeroflot, also known as Russian Airlines, is the airline of the Russian Federation. They operate domestic and international flights. The Russian government owns a majority stake.

How to reach a person at Aeroflot

Toll Free: (866) 879-7647

Customer Service: +7 (495) 223-55-55

International: +7 (495) 258 4089

Aeroflot Responsiveness rating


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What you need to know about Aeroflot

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Aeroflot

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Aeroflot mailing address

10 Arbat Str
Moscow, Russia 119002

6033 West Century Boulevard, Suite 760, Los Angeles, CA 90045, USA

Aeroflot executive customer service contacts

Primary Contact
Mikhail Savarov
Head of Customer Experience
10 Arbat Str
Moscow, Russia 119002
[email protected]

Secondary Contact
Vasily Avilov
Deputy CEO for Administrative Management
10 Arbat Str
Moscow, Russia 119002
[email protected]

Vladimir Antonov
First Deputy CEO of Operations
10 Arbat Str
Moscow, Russia 119002
[email protected]

Chief Executive
Mikhail Poluboyarinov
Head of Customer Experience
10 Arbat Str
Moscow, Russia 119002
[email protected]

Frequently asked questions about Aeroflot

How can I contact Aeroflot’s customer service?

  1. Customer Service Contacts:
    • Main Phone: (424) 351-8510
    • Toll-Free: (866) 879-7647
    • Customer Service (Russia): +7 (495) 223-55-55
    • International: +7 (495) 258 4089
    • Fax: (424) 351-8710
    • Address (U.S.): 6033 West Century Boulevard, Suite 760, Los Angeles, CA 90045, USA

How do I change my flight on Aeroflot?

If you need to adjust your flight with Aeroflot, you have two options:

Online Method:

  1. Visit the Aeroflot website or use the Aeroflot app.
  2. Navigate to the “My Trips” section.
  3. Choose the “Change Flight” option.
  4. Click on “Edit” to update your flight details.
  5. Follow the prompts to make changes to your booking.

Phone Method:

  1. Call Aeroflot’s change flight officials at +1 (424) 351-8510 (OTA).
  2. Provide your booking details, such as the confirmation number and passenger names.
  3. They will assist you in changing your flight over the phone.

You can rebook to a different flight at no charge within 5 days from your scheduled departure. Keep in mind that specific terms and conditions may apply, and fees could vary based on your original booking and fare class.

How do I complain about Aeroflot?

If you need to lodge a complaint about Aeroflot’s customer service, you can contact Aeroflot directly:

  1. You can contact Aeroflot’s customer service using the following details:
    • Main Phone: (424) 351-8510.
    • Toll-Free: (866) 879-7647.
    • Customer Service (Russia): +7 (495) 223-55-55.
    • International: +7 (495) 258 4089.
    • Email: [email protected].
    • Address (U.S.): 6033 West Century Boulevard, Suite 760, Los Angeles, CA 90045, USA.

What are Aeroflot’s customer service hours?

Aeroflot’s customer service operates within set hours. Here are the details:

For Phone Support: You can connect with Aeroflot’s customer service team by dialing the following numbers:

  • Main Phone: +7 (495) 223-55-55
  • Toll-Free (U.S.): (866) 879-7647
  • International: +7 (495) 258 4089

Please be aware that the hours of phone support may vary depending on your location and the specific assistance you need.

For Email Support: Alternatively, you can reach out to Aeroflot via email:

For In-Person Visits or Mail: If you prefer to visit in person or send correspondence, here’s the address: 6033 West Century Boulevard, Suite 760, Los Angeles, CA 90045, USA

Remember to verify the specific operating hours for phone support, as they may differ based on the day of the week and time zone.

How to get professional help with your Aeroflot problem

If you need help with Aeroflot, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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