Aeroflot, also known as Russian Airlines, is the airline of the Russian Federation. They operate domestic and international flights. The Russian government owns a majority stake.
Responsiveness rating
What you need to know about Aeroflot
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Aeroflot
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
10 Arbat Str
Moscow, Russia 119002
https://www.aeroflot.ru/us-en
Phone Contacts
Main: (424) 351-8510
Customer Service: +7 (495) 223-55-55
Toll Free: (866) 879-7647
International: +7 (495) 258 4089
6033 West Century Boulevard, Suite 760, Los Angeles, CA 90045, USA
Fax (424) 351-8710
Email Contacts
[email protected]
[email protected]
[email protected]
Customer Service Resources
+8 (800) 444-55-55
Social Media Contacts
Executive Contacts
Primary Contact
Mikhail Savarov
Head of Customer Experience
10 Arbat Str
Moscow, Russia 119002
[email protected]
Secondary Contact
Vasily Avilov
Deputy CEO for Administrative Management
10 Arbat Str
Moscow, Russia 119002
[email protected]
Vladimir Antonov
First Deputy CEO of Operations
10 Arbat Str
Moscow, Russia 119002
[email protected]
Chief Executive
Mikhail Poluboyarinov
10 Arbat Str
Moscow, Russia
[email protected]
This contact was published on September 16, 2015 and updated on November 13, 2023.