Advantage Rent a Car
Advantage Rent a Car is a discount car rental company based in Orlando, Florida. It is owned by Hertz.
Orlando, FL 32809
What you need to know about Advantage Rent a Car
We receive a fair amount of complaints about Advantage Rent a Car. Here’s a case where it tried to scam a customer for damage to the rental vehicle.
How to resolve a problem with Advantage Rent a Car
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Advantage Rent a Car customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Frequently asked questions about Advantage Rent a Car
- Phone: You can call their toll-free number at (800) 777-5500. They are available 24/7 to assist you with most queries.
- Lost and Found: If you’ve lost something during your rental, you should first try to contact the location you rented from. If you can’t reach them, you can reach out to the central Advantage Lost and Found. This link takes you to a web page where you can enter the description of your lost item. You can also call the number above during their hours of operation, 8:00 a.m. to 10:00 p.m., Monday to Friday, Eastern time. If you call outside those hours, you can leave your name and number and they will call you back on the next business day.
- Online Message: Visit their website and use the contact form to submit your inquiry. They’ll get back to you shortly.
- Email: You can email them for general inquiries at info@advantagecarrentals.com.
- Visit the Advantage Rent a Car cancellation page.
- Fill in your confirmation number, then click on “Cancel Reservation.”
- Follow the instructions to cancel your booking.
- You can call Advantage Rent a Car’s customer service at (800) 777-5500. They are available 24/7 to assist you.
- Visit the Advantage Rent a Car Cancellation page.
- If you already have a reservation, click on “Cancel Reservation.”
- Follow the instructions to cancel your booking.
- You can call Advantage Rent a Car customer service at (800) 777-5500. They are available 24/7 to assist you.
- Log in to the web site or app: You can view, modify or cancel your reservation through the web site or the app.
- Contact Customer Service: Reach out to Advantage Rent a Car’s customer service via phone or online. You can call them at (800) 777-5500 or send a message through their website. Explain the changes you need, such as adjusting your reservation dates, upgrading your vehicle, or modifying any other details.
- Provide Reservation Information: When speaking with a representative, provide your reservation details, including the reservation number, pickup location, and dates. This will help them locate your booking quickly.
- Specify Changes: Clearly state what changes you want to make. For example:
- Let them know if you need to change the pickup or drop-off location.
- If you want to upgrade to a different vehicle class, mention your preference.
- Provide the new dates if you need to extend or shorten your rental period.
- Be sure to confirm any changes before ending the call.
- Phone: Call their customer care hotline at (800) 777-5500.
- Online: Visit the Customer Care page on their website.
- Email: You can also email your complaint to CustomerService@Advantage.com.
- When contacting them, clearly describe your complaint. Be concise and provide any evidence or documentation you’ve collected.
- Include your reservation number, rental details, and other relevant information to help them identify your case.
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