ADT

ADT Inc. is a publicly traded U.S. provider of home security, professional monitoring, and smart home automation for residential and small business customers. It is headquartered in Boca Raton, Florida, and trades on the New York Stock Exchange under the ticker ADT.

Telephone
Main : (800) 515-2216
Customer service : (800) 521-1734
free : (800) 246-9320
Email
Mailing address
1501 Yamato Road
Boca Raton, FL 33431
Website
adt.com

What you need to know about ADT

We receive frequent complaints about ADT, particularly regarding contracts. Here's one contract case that our advocacy team resolved. And here's another one that also involved Lowe's. ADT usually responds to public pressure. The latest: ADT wouldn't let this reader out of her long-term contract after she had to move into senior housing.

How to resolve a problem with ADT

Try self-service first

Use our proven resolution methods, or ADT’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does ADT respond?

Phone support
ADT's primary contact method. Call (800) 521-1734 for general customer service, or (800) 238-2727 for billing, cancellations, permit registration, account management, and all other customer service needs. Available 24/7 for monitoring emergencies; standard support during business hours. Expect hold times during peak periods.
Email support
Email customercare@adt.com. Typical response within 1–3 business days. Note that ADT does not accept cancellation requests by email; those must be handled by phone.
Live chat
ADT's online chat is available 24/7 for automated support and with a live agent from 7 a.m. to midnight ET. Often faster than phone during peak hours.
Social media
ADT responds on X and Facebook, typically within a few hours on business days. Useful for escalating unresolved issues. See social media channels below.
MyADT portal
The MyADT self-service portal and ADT+ app let you manage your account, pay bills, update contacts, and access documents without waiting on hold.
Verified contacts

ADT customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Mike Picciola
Vice President, Monitoring and Customer Care
Secondary
Fawad Ahmad
Executive Vice President and Chief Operating and Customer Officer
Chief Executive
Jim DeVries
Chairman of the Board, President and Chief Executive Officer

ADT customer service policies

The ADT privacy policy describes how ADT collects, uses, and protects personal information provided by customers. It covers data collected through the website, monitoring services, and the MyADT portal, including contact information, payment details, and device data.

ADT loyalty program

ADT does not have a loyalty program.

Frequently asked questions about ADT

You can call ADT customer service at (800) 521-1734
That number is the ADT customer service line. You can use it to ask about your account, services, or any other ADT-related questions.
Call ADT customer service at (800) 521-1734 and request cancellation. ADT does not accept cancellations by email.
Dial (800) 521-1734 to reach an ADT representative.
If you stop paying, your service may be suspended or terminated. It’s best to communicate with ADT to avoid any issues.
ADT security systems can function without Wi-Fi, but some features (such as remote control via the mobile app) may require an internet connection.
Yes, you can switch to another security provider. Contact the new company to set up their services and discuss the transition.

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