ADT
ADT provides home security, professional monitoring and smart home services. It is headquartered in Boca Raton, Florida.
What you need to know about ADT
We receive frequent complaints about ADT, particularly regarding contracts. Here's one contract case that our advocacy team resolved. And here's a refund case involving a Samsung ADT starter kit bought at Lowe's. ADT usually responds to public pressure. The latest: ADT wouldn't let this reader out of her long-term contract after she had to move into senior housing. After we contacted it, ADT withdrew the $2,089 bill.
- ADT’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with ADT with our insider guide or through its executive contacts.
- ADT's customer service policies are standard. Here are our frequently asked questions about ADT.
How to resolve a problem with ADT
Try self-service first
Use our proven resolution methods, or ADT’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does ADT respond?
ADT's primary contact method. Call (800) 521-1734 for general customer service, or (800) 238-2727 for billing, cancellations, permit registration, account management, and all other customer service needs. Available 24/7 for monitoring emergencies; standard support during business hours. Expect hold times during peak periods.
Email customercare@adt.com. Typical response within 1–3 business days. Note that ADT does not accept cancellation requests by email. Call 1-800-ADT-ASAP, or cancel in MyADT or ADT+ if you bought your system online.
ADT's online chat is available 24/7 for automated support and with a live agent from 7 a.m. to midnight ET. Often faster than phone during peak hours.
ADT responds on X and Facebook, typically within a few hours on business days. Useful for escalating unresolved issues. See social media channels below.
The MyADT self-service portal and ADT+ app let you manage your account, pay bills, update contacts, and access documents without waiting on hold.
ADT customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
ADT self-service links
ADT customer service policies
ADT loyalty program
ADT does not have a loyalty program.
Frequently asked questions about ADT
Outdated info? Report it here