ADT Customer Service: Contact Support Via Phone, Email & Exec Contacts Elliott Report -

ADT Security Services is an American company that provides electronic security, fire detection and response, and other services to homes and small businesses in 35 countries.

Responsiveness rating

3/5

ADT often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about ADT

We receive frequent complaints about ADT, particularly regarding contracts. Here's one contract case that our advocacy team resolved. And here's another one that also involved Lowe's. ADT usually responds to public pressure. The latest: ADT wouldn't let this reader out of her long-term contract after she had to move into senior housing.

How to resolve an ADT problem

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.