ADT Security Services is an American company that provides electronic security, fire detection and response, and other services to homes and small businesses.
How to reach a person at ADT
Main: (800) 515-2216
Customer service: (800) 521-1734
Toll-free: (800) 246-9320
ADT Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about ADT
We receive frequent complaints about ADT, particularly regarding contracts. Here’s one contract case that our advocacy team resolved. And here’s another one that also involved Lowe’s. ADT usually responds to public pressure. The latest: ADT wouldn’t let this reader out of her long-term contract after she had to move into senior housing.
How to resolve a problem with ADT
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.ADT mailing address
1501 Yamato Road
Boca Raton, FL 33431
ADT executive customer service contacts
Primary Contact
Mike Picciola
Vice President Customer Care Operations
1501 Yamato Road
Boca Raton, FL 33431
mpicciola@adt.com
Secondary Contact
Jamie Haenggi
Executive Vice President and Chief Customer Officer
1501 Yamato Road
Boca Raton, FL 33431
JHaenggi@adt.com
Chief Executive
Jim DeVries
1501 Yamato Road
Boca Raton, FL 33431
jdeVries@adt.com
How do I contact ADT?
You can call ADT customer service at (800) 521-1734
What is (800) 521-1734?
That number is the ADT customer service line. You can use it to ask about your account, services, or any other ADT-related questions.
How do I cancel my ADT service in the United States?
Call customer service at (800) 521-1734 and request cancellation.
How do I speak to a person at ADT?
Dial (800) 521-1734 to speak directly with an ADT representative.
How do I cancel my ADT contract?
Call ADT customer service at (800) 521-1734 and request cancellation.
What happens if I stop paying my ADT bill?
If you stop paying, your service may be suspended or terminated. It’s best to communicate with ADT to avoid any issues.
Does ADT work without Wi-Fi?
ADT security systems can function without Wi-Fi, but some features (such as remote control via the mobile app) may require an internet connection.
How do I email ADT if I’m in the UK?
If you’re located in the UK, you can email one of the following addresses:
ADTUK.customersolutions@tycoint.com
Adtuk.directorsofficecomplaints@tycoint.com
Can I switch from ADT to another company?
Yes, you can switch to another security provider. Contact the new company to set up their services and discuss the transition.
How to get professional help with your ADT problem
If you need help with ADT, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
