ADT Inc. is a publicly traded U.S. provider of home security, professional monitoring, and smart home automation for residential and small business customers. It is headquartered in Boca Raton, Florida, and trades on the New York Stock Exchange under the ticker ADT.
How to reach a person at ADT
Main: (800) 515-2216
Customer service: (800) 521-1734
Toll-free: (800) 246-9320
ADT Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate ADT
What you need to know about ADT
We receive frequent complaints about ADT, particularly regarding contracts. Here’s one contract case that our advocacy team resolved. And here’s another one that also involved Lowe’s. ADT usually responds to public pressure. The latest: ADT wouldn’t let this reader out of her long-term contract after she had to move into senior housing.
- ADT’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with ADT with our insider guide or through its executive contacts.
- ADT’s customer service policies are standard. Here are our frequently asked questions about ADT.
ADT customer service response times
ADT’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | ADT’s primary contact method. Call (800) 521-1734 for general customer service, or (800) 238-2727 for billing, cancellations, permit registration, account management, and all other customer service needs. Available 24/7 for monitoring emergencies; standard support during business hours. Expect hold times during peak periods. |
| Email support | Email customercare@adt.com. Typical response within 1–3 business days. Note that ADT does not accept cancellation requests by email; those must be handled by phone. |
| Live chat | ADT’s online chat is available 24/7 for automated support and with a live agent from 7 a.m. to midnight ET. Often faster than phone during peak hours. |
| Social media | ADT responds on X and Facebook, typically within a few hours on business days. Useful for escalating unresolved issues. See social media channels below. |
| MyADT portal | The MyADT self-service portal and ADT+ app let you manage your account, pay bills, update contacts, and access documents without waiting on hold. |
How to resolve a problem with ADT
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.ADT mailing address
1501 Yamato Road
Boca Raton, FL 33431
ADT loyalty program
ADT does not have a loyalty program.
ADT social media channels
ADT executive customer service contacts
Primary Contact
Mike Picciola
Vice President, Monitoring and Customer Care
1501 Yamato Road
Boca Raton, FL 33431
mpicciola@adt.com
Secondary Contact
Fawad Ahmad
Executive Vice President and Chief Operating and Customer Officer
1501 Yamato Road
Boca Raton, FL 33431
fahmad@adt.com
Chief Executive
Jim DeVries
Chairman of the Board, President and Chief Executive Officer
1501 Yamato Road
Boca Raton, FL 33431
jdevries@adt.com
ADT customer service policies
What is ADT's privacy policy?
The ADT privacy policy describes how ADT collects, uses, and protects personal information provided by customers. It covers data collected through the website, monitoring services, and the MyADT portal, including contact information, payment details, and device data.
What is ADT's cancellation or return policy?
Customers may cancel without penalty within 30 days of signing their contract. After that window, early termination fees apply. These are typically up to 75 percent of the remaining monthly charges under the contract. ADT does not accept cancellations by email. To cancel, call customer service at (800) 238-2727. ADT’s money-back service guarantee applies only when ADT has been unable to resolve a system-related issue within the first six months of service, and requires full equipment removal before a refund is processed.
What is ADT's accessibility policy?
ADT is committed to making its website, app, and services accessible to all customers, including those with disabilities.
ADT self-service links
How can I manage my account?
Log in to MyADT to view billing, update contacts, and access documents.
How can I get a quote?
Call (855) 497-8573 or visit adt.com to request a free home security assessment.
How can I pay my bill?
Use MyADT or call Express Pay at (800) 238-2727. No login required.
How do I contact ADT?
You can call ADT customer service at (800) 521-1734
What is (800) 521-1734?
That number is the ADT customer service line. You can use it to ask about your account, services, or any other ADT-related questions.
How do I cancel my ADT service or contract?
Call ADT customer service at (800) 521-1734 and request cancellation. ADT does not accept cancellations by email.
How do I speak to a person at ADT?
Dial (800) 521-1734 to reach an ADT representative.
What happens if I stop paying my ADT bill?
If you stop paying, your service may be suspended or terminated. It’s best to communicate with ADT to avoid any issues.
Does ADT work without Wi-Fi?
ADT security systems can function without Wi-Fi, but some features (such as remote control via the mobile app) may require an internet connection.
Can I switch from ADT to another company?
Yes, you can switch to another security provider. Contact the new company to set up their services and discuss the transition.
How to get professional help with your ADT problem
If you need help with ADT, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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