ADT Customer Service Contacts

ADT Security Services is an American company that provides electronic security, fire detection and response, and other services to homes and small businesses in 35 countries.

How to reach a person at ADT

Customer service: (800) 521-1734

Toll-free: (800) 246-9320

ADT Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about ADT

We receive frequent complaints about ADT, particularly regarding contracts. Here’s one contract case that our advocacy team resolved. And here’s another one that also involved Lowe’s. ADT usually responds to public pressure. The latest: ADT wouldn’t let this reader out of her long-term contract after she had to move into senior housing.

How to resolve a problem with ADT

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

ADT’s mailing address

1501 Yamato Road
Boca Raton, FL 33431

ADT’s social media channels


ADT’s executive customer service contacts

Go to the customer service web page, which also offers live chat.

You can also email ADT at: [email protected]

Primary Contact
Mike Picciola
Vice President Customer Care Operations
1501 Yamato Road
Boca Raton, FL 33431
[email protected]

Secondary Contact
Jamie Haenggi
Executive Vice President and Chief Customer Officer
1501 Yamato Road
Boca Raton, FL 33431
[email protected]

Chief Executive
Jim DeVries
President and Chief Executive Officer
1501 Yamato Road
Boca Raton, FL 33431
[email protected]

Frequently asked questions about ADT

How do I contact ADT?

You can reach ADT customer service by calling (800) 238-2727.

What number is (800) 238-2727?

That number is the ADT customer service line. You can use it to ask about your account, services, or any other ADT-related questions.

How do I cancel my ADT service in the United States?

To cancel your ADT service, call their customer service at (800) 238-2727 and request cancellation.

How do I speak to a human at ADT?

Dial (800) 238-2727 to speak directly with an ADT representative.

How do I cancel my ADT contract?

Call ADT customer service at (800) 238-2727 and request cancellation.

How can I get out of my ADT contract without paying?

You’ll need to discuss your specific situation with ADT customer service to explore any options for early termination without fees.

What happens if I stop paying my ADT bill?

If you stop paying, your service may be suspended or terminated. It’s best to communicate with ADT to avoid any issues.

Does ADT work without Wi-Fi?

ADT security systems can function without Wi-Fi, but some features (such as remote control via the mobile app) may require an internet connection.

How do I email ADT if I’m in the UK?

If you’re located in the UK, you can email one of the following addresses:

[email protected]

[email protected]

How to get professional help with your ADT problem

If you need help with ADT, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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