Adobe Systems Customer Service Contacts

Adobe Systems Incorporated is an American multinational computer software company, with headquarters in San Jose, California. 

How to reach a person at Adobe Systems

Customer service:  (800) 833-6687

Adobe Systems Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Adobe Systems

What you need to know about Adobe Systems

The company responds to most customer complaints in a satisfactory manner.

Adobe Systems customer service response times

Adobe Systems’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportResponse times can range from a few minutes to over an hour, depending on call volume and issue complexity. Call (800) 833-6687.
Email supportNo email support is available.
Online contact formResponses via the online contact form may take 1 to 3 business days, depending on the inquiry’s nature and the volume of requests.
Live chat supportNo live chat support is available.
Social mediaSocial media response times vary, but Adobe typically replies within a few hours to a day, depending on the platform’s activity.

How to resolve a problem with Adobe Systems

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Adobe Systems mailing address

345 Park Avenue
San Jose, CA 95110-2704

Adobe Systems loyalty program

Adobe Systems does not offer a loyalty program.

Adobe Systems social media channels

X


Adobe Systems executive customer service contacts

Primary Contact
Scott Bajtos
Global Vice President, Consulting, Customer Engineering and Customer Success at Adobe
345 Park Avenue
San Jose, CA 95110-2704
scott.bajtos@adobe.com

LinkedIn

Secondary Contact
Voula Kouletas
Head of Customer Success
345 Park Avenue
San Jose, CA 95110-2704
voula.kouletas@adobe.com

LinkedIn

Alternative Contact
Robert Rose
Senior Director, North America Customer Experience
345 Park Avenue
San Jose, CA 95110-2704
robert.rose@adobe.com

LinkedIn

Chief Executive
Shantanu Narayen
345 Park Avenue
San Jose, CA 95110-2704
snarayen@adobe.com

Also try: shantanu.narayen@adobe.com

Adobe Systems customer service policies

What is Adobe Systems privacy policy?

Adobe’s privacy policy outlines how the company collects, uses, and protects personal information across its websites, products, and services. Adobe is committed to safeguarding privacy and offers choices regarding the collection and use of data.

What is Adobe Systems terms of use?

Adobe’s terms of use govern the use of its websites, applications, products, and services, including Creative Cloud. It outlines user responsibilities, privacy practices, and disclaimers

How do I cancel my trial or plan?

If you wish to cancel your trial or subscription plan, visit the Adobe help center for guidance.

How to download and install Adobe Systems?

To download and install Adobe products, visit the Adobe download page, select the application, download the installer, and follow the on-screen instructions to complete the installation.

Frequently asked questions about Adobe Systems

Does Adobe Systems have a live chat option?

Adobe Systems does not provide a live chat option.

How do I cancel my trial or plan?

If you wish to cancel your trial or subscription plan, visit the Adobe help center for guidance.

How do I contact Adobe Systems customer support?

Support is available 24/7. Visit the Adobe contact page to get started.

If you’re an Adobe Workfront customer, you have two options:

    • Phone support: For critical issues, call Workfront Customer Support at (844) 306-4357. This line is available 24/7.

    • Online ticket submission: Submit a support ticket online for non-urgent matters.

Specific product support: For product-specific inquiries, here are some direct lines:

What are Adobe Systems customer service's operating hours?

Adobe Systems customer service is available 24/7.

How to get professional help with your Adobe Systems problem

If you need help with Adobe Systems, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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