Adidas US

Adidas is a German-based multinational company that sells sportswear, athletic footwear, apparel, and accessories.

Telephone
Customer service : (800) 982-9337
Mailing address
5055 N Greeley Ave
Portland, OR 97217
Website
adidas.com/us/help

What you need to know about Adidas US

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Adidas US

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Adidas US respond?

Phone support

Usually 1 to 5 minutes.Availability: Phone support is available Monday through, 5 a.m. to 8 p.m. Pacific time.

Email supportservice-running-nam@cs.adidas.com

Usually 1 to 2 business days.Availability: Email support is available Monday through, 5 a.m. to 8 p.m. Pacific time.

Live chat

Usually 1 to 5 minutes.Availability: Chat support is available Monday through, 5 a.m. to 8 p.m. Pacific time.

Help center/FAQ

For quick answers, refer to the Adidas US FAQ page.

Verified contacts

Adidas US customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Arthur Hoeld
Chief Sales Officer
Secondary
Martin Shankland
Global Operations
Chief Executive
Bjørn Gulden
Chief Executive Officer

Frequently asked questions about Adidas US

The Adidas customer service are available 24/7.
Adidas offers a convenient live chat function for customer support. You can access it by clicking on the chat icon located in the bottom right corner of the adidas website.
To track your order, log in to your account and find the order overview. Alternatively, you can ask the 24/7 chatbot for assistance or contact the customer service team via phone at (800) 982-9337.

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