Adidas Customer Service Contacts

Adidas manufactures athletic footwear, clothes and accessories.

How to reach a person at Adidas

Customer Service (US)  1-800-982-9337

Adidas Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

5:00am – 8:00pm PT, Mon-Sun

For product-related requests please contact our customer service.

What you need to know about Adidas

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Adidas

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Adidas customer service

Adidas AG World of Sports Adi-Dassler-Straße 1
Herzogenaurach, Germany 48106

Customer Service (US) CALL: 1-800-982-9337 5:00am – 8:00pm PT, Mon-Sun

For product-related requests please contact our customer service.

DE: www.adidas.de/hilfe

UK: www.adidas.co.uk/help

US: www.adidas.com/us/help

Adidas executive customer service contacts

Primary Contact
Arthur Hoeld
Chief Sales Officer
Adidas AG World of Sports Adi-Dassler-Straße 1
Herzogenaurach, Germany 91074
arthur.hoeld@adidas.com
+49 160 8844852

+34 934161211 (HQ)

Secondary Contact
Martin Shankland
Global Operations
Adidas AG World of Sports Adi-Dassler-Straße 1
Herzogenaurach, Germany 91074
martin.shankland@adidas.com
+1 971-234-2300

+971 50 210 5586

+34 934161211 (HQ)

Chief Executive
Bjørn Gulden
Chief Executive Officer
Adidas AG World of Sports Adi-Dassler-Straße 1
Herzogenaurach, Germany 91074
bjorn.gulden@adidas.com
+34 934161211

Frequently asked questions about Adidas

The Adidas customer service are available 24/7.

Adidas offers a convenient live chat function for customer support. You can access it by clicking on the chat icon located in the bottom right corner of the adidas website.

To track your order, log in to your account and find the order overview. Alternatively, you can ask the 24/7 chatbot for assistance or contact the customer service team via phone at (800) 982-9337.

How to get professional help with your Adidas problem

If you need help with Adidas, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help