Adidas is a German-based multinational company that sells sportswear, athletic footwear, apparel, and accessories.
Adidas Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Adidas
The company responds to most customer complaints in a satisfactory manner.
- Adidas USA’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Adidas USA with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Adidas USA.
Company customer service response times
Company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (800) 982-9337 | Response times: Usually 1 to 5 minutes. Availability: Phone support is available Monday through, 5 a.m. to 8 p.m. Pacific time. |
| Email support service-running-nam@cs.adidas.com | This email address is for the app related queries only. Response times: Usually 1 to 2 business days. Availability: Email support is available Monday through, 5 a.m. to 8 p.m. Pacific time. |
| Live chat | A chatbot is available 24/7, but you can request a live agent during customer service hours. Response times: Usually 1 to 5 minutes. Availability: Chat support is available Monday through, 5 a.m. to 8 p.m. Pacific time. |
| Social media | |
| Help center/FAQ | For quick answers, refer to the Adidas US FAQ page. |
How to resolve a problem with Adidas USA
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Adidas USA customer service
5055 N Greeley Ave
Portland, OR 97217
Adidas executive customer service contacts
Primary Contact
Arthur Hoeld
Chief Sales Officer
5055 N Greeley Ave
Portland, OR 97217
arthur.hoeld@adidas.com
+49 160 8844852
Secondary Contact
Martin Shankland
Global Operations
5055 N Greeley Ave
Portland, OR 97217
martin.shankland@adidas.com
+1 971-234-2300
Chief Executive
Bjørn Gulden
Chief Executive Officer
5055 N Greeley Ave
Portland, OR 97217
bjorn.gulden@adidas.com
+34 934161211
Frequently asked questions about Adidas
The Adidas customer service are available 24/7.
Adidas offers a convenient live chat function for customer support. You can access it by clicking on the chat icon located in the bottom right corner of the adidas website.
To track your order, log in to your account and find the order overview. Alternatively, you can ask the 24/7 chatbot for assistance or contact the customer service team via phone at (800) 982-9337.
How to get professional help with your Adidas problem
If you need help with Adidas, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.