Adidas manufactures athletic footwear, clothes and accessories.
Adidas Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
5:00am – 8:00pm PT, Mon-Sun
For product-related requests please contact our customer service.
What you need to know about Adidas
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Adidas
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Adidas customer service
Adidas AG World of Sports Adi-Dassler-Straße 1
Herzogenaurach, Germany 48106
Customer Service (US) CALL: 1-800-982-9337 5:00am – 8:00pm PT, Mon-Sun
For product-related requests please contact our customer service.
Adidas executive customer service contacts
Primary Contact
Arthur Hoeld
Chief Sales Officer
Adidas AG World of Sports Adi-Dassler-Straße 1
Herzogenaurach, Germany 91074
[email protected]
+49 160 8844852
+34 934161211 (HQ)
Secondary Contact
Martin Shankland
Global Operations
Adidas AG World of Sports Adi-Dassler-Straße 1
Herzogenaurach, Germany 91074
[email protected]
+1 971-234-2300
+971 50 210 5586
+34 934161211 (HQ)
Chief Executive
Bjørn Gulden
Chief Executive Officer
Adidas AG World of Sports Adi-Dassler-Straße 1
Herzogenaurach, Germany 91074
[email protected]
+34 934161211
Frequently asked questions about Adidas
The Adidas customer service are available 24/7.
Adidas offers a convenient live chat function for customer support. You can access it by clicking on the chat icon located in the bottom right corner of the adidas website.
To track your order, log in to your account and find the order overview. Alternatively, you can ask the 24/7 chatbot for assistance or contact the customer service team via phone at (800) 982-9337.
How to get professional help with your Adidas problem
If you need help with Adidas, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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