Home Depot

The Home Depot Inc. is a home improvement retailer headquartered in Atlanta. Founded in 1978, it operates more than 2,300 stores in the United States, Canada, and Mexico, selling tools, building materials, appliances, and home installation services. It trades on the New York Stock Exchange under the ticker HD.

Telephone
Customer Service : (800) 466-3337
Online orders and cancellations : (800) 430-3376
Mailing address
2455 Paces Ferry Road SE
Atlanta, GA 30339
Website
homedepot.com

What you need to know about Home Depot

Home Depot customers experience regular service issues. We have had cases involving a new dishwasher that filled a kitchen with smoke two days after installation (Home Depot replaced it at no cost after we contacted its executive office), a garage shelving installation that never happened (it refunded the materials and labor), and a refrigerator that wouldn't stop buzzing (the customer returned it to the store on his own and got a full refund).

How to resolve a problem with Home Depot

Try self-service first

Use our proven resolution methods, or Home Depot’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Home Depot respond?

Phone support (Customer service) or (Online orders and cancellations)

Representatives are available 7 days a week from 6 a.m. to 2 a.m. Eastern time.

Email support

Home Depot does not provide a direct customer service email address on its website. The company offers an online contact form for inquiries.

Live chat

Home Depot offers live chat through its Customer Service Center.

Social media

Home Depot is active on social media platforms such as Facebook, X, Instagram, YouTube, LinkedIn and Pinterest.

Help center/FAQ

Home Depot's help center/FAQ provides quick answers to common questions regarding orders, returns, shipping, product availability, installation services and store policies.

Verified contacts

Home Depot customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jordan Broggi
Executive Vice President, Interconnected Retail
Secondary
Haydn Chilcott
Senior Vice President of Operations
Chief Executive
Ted Decker
Chair, President and Chief Executive Officer

Home Depot customer service policies

Home Depot’s privacy policy explains how the company collects, uses, and safeguards personal information. It details how customer data are used to process orders and for other purposes.

Home Depot loyalty program

Home Depot offers a Pro Xtra loyalty program for professionals, providing benefits such as purchase tracking, exclusive offers and volume pricing.

Frequently asked questions about Home Depot

Call (800) 466-3337.
Visit the website, log in to your account and navigate to “Purchase History,” select your order, and cancel if available. Otherwise, call (800) 430-3376.
Most items can be returned within 90 days with proof of purchase, but major appliances must be reported within 48 hours of delivery. Return the item in-store with your receipt or start a return online from your account's Order Details page. See Home Depot's return policy for exceptions.

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