Facebook

Facebook is a social media platform where people can connect with friends, family, and others worldwide. Users can share updates, photos and videos, join groups based on interests, follow pages, and communicate through messages. It's also used by businesses to promote and sell products.

Mailing address
1 Meta Way
Menlo Park, CA 94025
Website
facebook.com

What you need to know about Facebook

Facebook's customer service experience can be frustrating for many users because it relies on automated tools in an online help center. The self-help option covers account management, privacy and security and policies and reporting, and offers only limited direct support options.

How to resolve a problem with Facebook

Try self-service first

Use our proven resolution methods, or Facebook’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Facebook respond?

Live chat

Facebook's Help Center has an automated Meta AI support assistant. Chat with human agents is offered to paid Meta Verified subscribers; advertisers use Meta Business Support Home.

Social media

Facebook's customer service typically does not offer direct support through its social media channels, focusing instead on its help center and automated resources. Here’s how to reach Facebook via social media.

Help center/FAQ

Facebook's help center and FAQ provide self-service support with answers to common issues, but may not address more complex problems directly.

Verified contacts

Facebook customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kate Gotimer
Vice President, Integrity and Support Operations
Secondary
Javier Olivan
Chief Operating Officer
Chief Executive
Mark Zuckerberg
Chief Executive
Chief Executive
Caroline Pease
Executive Assistant, Office of the CEO

Facebook customer service policies

Facebook’s privacy policy outlines how the company collects, uses, and protects user data. It details the types of information Facebook collects, how it is shared, and the choices users have to manage the data.

Facebook loyalty program

Facebook does not offer a traditional loyalty program. However, it provides various features and tools that businesses and advertisers can use to engage with users, such as Facebook Ads, Facebook Groups, and Facebook Events. While these are not part of a formal loyalty program, they can help brands build loyal communities and encourage repeat interactions.

Frequently asked questions about Facebook

No. We are unable to help restore lost or disabled Facebook accounts.
No, we have been told by consumers attempting to contact Facebook via phone that the number is answered with a message stating:  “Facebook does not offer phone support at this time.”
While direct emailing to Facebook for personal account issues is not available, paying advertisers have the option to contact platformcs@support.facebook.com.
Visit the Facebook help center to find answers to common questions and issues related to your account, settings, privacy, security, marketplace, groups and pages.
  • Find the fake profile: Search for the profile using the name or ask friends to send you a link to it.
  • Report the profile: Click Options below the cover photo, then select Report profile.
  • Follow instructions: Go through the on-screen instructions to report the fake profile.
If you don't have a Facebook account or have lost access to yours, still report impersonating pages or accounts by filling out a contact form.
  • Go to the post: Locate the specific post you want to report.
  • Click Options in the top right of the post, then click Report post.
  • Choose the reason that best describes how the post violates Facebook’s community standards, then click Submit.
When you report something, your information remains confidential and isn't shared with the person whose post or profile you're reporting.
Yes, you can retrieve deleted messages or photos on Facebook under certain conditions:
  • Archived conversations: If you archived instead of deleting a conversation, you can recover it. Open Messenger, tap your profile photo, go to archived chats, swipe left on the deleted conversation, and tap "unarchive."
  • Ask the other person: If you deleted the conversation, the other person might still have it. You can ask them to send you a screenshot.
  • Check your downloaded data: If you've downloaded your Facebook data, you might have copies of your messages in the archive.
If you permanently deleted a conversation, Facebook doesn't offer a way to recover it. Similarly, once you delete photos from Facebook, they're permanently gone and cannot be recovered.
  • Click on your profile picture at the top right of Facebook.
  • Choose "settings and privacy" and then click "Settings."
  • Under "audience and visibility," select the option you wish to modify for privacy.
  • Unfriend or block: Remove the person from your friends list or block their profile to prevent them from contacting you or viewing your content.
  • Report: Report the person or any abusive content they post. Facebook takes action against content that violates their community standards.
  • Don’t retaliate: Avoid responding to the bully, as they may be seeking a reaction from you.
  • Talk to someone: Reach out to a trusted friend, family member, counselor, or teacher for support and advice.
  • Document: Keep a record of any abusive content by taking screenshots or printing it out. This can be helpful if you need to share it with someone you trust or with authorities.
Additionally, you can visit Facebook’s bullying prevention hub for more information, tools, and resources. If you feel you're in immediate danger, contact your local authorities for assistance.
  • Click your profile picture, then Settings and privacy > Settings.
  • Click Blocking (under Audience and visibility).
  • In Block profiles and Pages, click Edit, then Add to blocked list.
  • Type the name and click Block, then Confirm.
If you can't find the profile you want to block using this method, try visiting their profile directly and then selecting "block" from the menu in the bottom right corner of the cover photo.
  • Click on your profile picture at the top right of Facebook.
  • Select "settings and privacy," then click "settings."
  • Click on "accounts center," then go to "password and security."
  • Choose "two-factor authentication," and select the account you want to update.
  • Pick the security method you prefer and follow the on-screen instructions.
You have three options for two-factor authentication:
  • Tapping your security key on a compatible device.
  • Using login codes from a third-party authentication app.
  • Receiving text message (SMS) codes on your mobile phone.
After activating two-factor authentication, you'll receive 10 recovery login codes to use if you can't access your phone.
Facebook (Meta) owns several companies. Some of the most prominent include:
  • Instagram (2012)
  • WhatsApp (2014)
  • Oculus VR (2014)
  • Giphy (2020; sold to Shutterstock in 2023)
  • Onavo (2013; shut down 2019)
  • CTRL-labs (2019)
  • Mapillary (2020)
Meta also owns several smaller tech startups, AI companies, and platforms related to social media, AR/VR, and artificial intelligence.
Contact Meta's CEO (Mark Zuckerberg) at MZuckerberg@fb.com or zuck@fb.com.
Facebook’s mailing address is 1 Meta Way, Menlo Park, CA 94025.
Go to Settings and privacy > Settings, then Accounts Center or Meta Account (depending on your account), and choose Deactivation or deletion. Pick the profile, choose deletion, click Continue and follow the instructions. You can cancel within 30 days; after that the profile is permanently deleted, though removing everything you’ve posted can take up to 90 days.
If you're not receiving notifications on Facebook: Check your notification settings: Go to Settings and Privacy > Settings > Notifications and ensure they’re turned on for the activities you want notifications about. App settings (mobile): Check your device’s notification settings to make sure Facebook has permission to send notifications. Desktop settings: Make sure your browser is not blocking Facebook notifications. If the issue persists, try logging out and back in or reinstalling the Facebook app.
One of the readers complained that her email bounced back because the inbox for support@fb.com was full. This could happen if the recipient's mailbox has reached its storage limit and can no longer accept new messages. It's also a good idea to check for any temporary issues with the email server or use other support channels, such as Facebook's help center or contact forms on the website.

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