Sorry, but a Princess goodwill gesture is only good one time

After a medical emergency forced Fay Cohen to cancel a planned cruise, she received a Princess goodwill gesture in the form of a replacement trip. You won’t believe what she did with it — or why Cohen is contacting the Elliott Advocacy team to ask for further compensation. Read more “Sorry, but a Princess goodwill gesture is only good one time”

This is why it’s important to report your car rental accident to the police

Ulkar Zeynalli says she didn’t report her car rental accident because a mysterious person called her home and warned her not to say a word.

She was frightened by the call, but since she’d purchased car rental insurance, she assumed it would cover the damage whether she reported the accident or not. No big deal.

But it was a big deal.

Read more “This is why it’s important to report your car rental accident to the police”

Her Hotwire deal was a big disappointment! Can she get a refund?

Nikki McKinnis is disappointed with her recent Hotwire deal.

She played Hotel Roulette — and lost. It’s a game of chance — bidding on mystery lodging with Hotwire. If your bid is accepted, the hotel is revealed.  In the end,  you might get a great hotel at a fabulous price. Or you might not. Read more “Her Hotwire deal was a big disappointment! Can she get a refund?”

His guitar was refused boarding! Is the airline in for a lawsuit now?

Petra van Nuis and her husband, Andy Brown, are professional jazz musicians. Naturally, they wanted to baby his rare Gibson guitar when they bought tickets for their flight from Chicago to New York for his Lincoln Center performance. It’s a 1965 Tal Farlow model, one of 217 ever produced. Read more “His guitar was refused boarding! Is the airline in for a lawsuit now?”

How I negotiated a better deal with Spectrum Cable

Suzanne Scott recently discovered that a combination of our list of executive contacts and effective communication makes for a successful negotiating tool. Read more “How I negotiated a better deal with Spectrum Cable”

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