How I negotiated a better deal with Spectrum Cable

Suzanne Scott recently discovered that a combination of our list of executive contacts and effective communication makes for a successful negotiating tool. Read more “How I negotiated a better deal with Spectrum Cable”

Caesars Entertainment Total Rewards program took all of my points

Scott Gillette took a gamble with his Caesars Entertainment Total Rewards points — and lost.

He waited until the last minute to make a purchase that should have kept his account in good standing. However, the company claims the clock ran out for Gillette and his points. But did it? Read more “Caesars Entertainment Total Rewards program took all of my points”

My American Airlines flight had empty first class seats. Why didn’t they upgrade me?

When Kong Ho pays $500 for Gold elite membership in American Airlines’ AAdvantage program, he expects to reap the benefits. Unfortunately, the airline has a different idea. Can our advocates help upgrade Ko’s experience with the world’s largest airline? Read more “My American Airlines flight had empty first class seats. Why didn’t they upgrade me?”