How I negotiated a better deal with Spectrum Cable

Suzanne Scott recently discovered that a combination of our list of executive contacts and effective communication makes for a successful negotiating tool. Read more “How I negotiated a better deal with Spectrum Cable”

A JCPenney gift card instead of cash refund — is that fair?

Connie Shomin says she will never shop again at JCPenney. She recently returned two pairs of jeans to the store, but the representative offered her a JCPenney gift card instead of a cash refund, and that didn’t sit well with her. Read more “A JCPenney gift card instead of cash refund — is that fair?”

Caesars Entertainment Total Rewards program took all of my points

Scott Gillette took a gamble with his Caesars Entertainment Total Rewards points — and lost.

He waited until the last minute to make a purchase that should have kept his account in good standing. However, the company claims the clock ran out for Gillette and his points. But did it? Read more “Caesars Entertainment Total Rewards program took all of my points”

CheapOair misspells the name on my ticket! I’m not “Jessicabs”

When CheapOair misspells the name on Jessica Vogol’s airline ticket, she tries to fix it. Is it too late to make a correction — and will she have to buy a new one? Read more “CheapOair misspells the name on my ticket! I’m not “Jessicabs””

A LATAM ticketing error cost this traveler $200. Where’s her refund?

Patricia Honeycutt buys a ticket to fly between two cities in Argentina, but because of a LATAM ticketing error, she’s out an extra $200. Can our advocates help her get a refund? Read more “A LATAM ticketing error cost this traveler $200. Where’s her refund?”