EasyJet’s gesture hints at the dark side of corporate goodwill

Beware when a company says it’s making a goodwill gesture — especially if it’s a company not known for its goodwill. Read more “EasyJet’s gesture hints at the dark side of corporate goodwill”

My cruise line canceled the trip — so why should AIG keep my money?

When James Pfeifer’s cruise is canceled and a full refund is issued, does he stand any chance of getting a refund on the premium paid for travel insurance?
Read more “My cruise line canceled the trip — so why should AIG keep my money?”

She refused to pay diminished value – here’s why you should, too

When Peggy Smith rented from Budget in Salt Lake City last October, she had a little fender bender. As Smith admits, it was a single car accident and she wasn’t hurt. She reported the accident to police because she thought the rental car coverage provided by her American Express card would cover the damage. Read more “She refused to pay diminished value – here’s why you should, too”

When Hertz tells a customer he is “too old” to rent, is age discrimination at work?

When Gerald Dackert planned his trip to Ireland, he took all reasonable measures to make sure nothing went wrong. He booked his flights and hotel on his own, but reserved his rental car through AutoEurope. Read more “When Hertz tells a customer he is “too old” to rent, is age discrimination at work?”

How a consumer advocate secured a refund — by calling a 1-800 number

Back in March, Christopher Bart booked six tickets to Geneva on Turkish Airlines with a stopover in Istanbul, but suddenly felt the need to change his plans when terrorists bombed the Istanbul Airport on June 28, killing 45. Read more “How a consumer advocate secured a refund — by calling a 1-800 number”