Beware when a company says it’s making a goodwill gesture — especially if it’s a company not known for its goodwill. “EasyJet’s gesture hints at the dark side of corporate goodwill”
When James Pfeifer’s cruise is canceled and a full refund is issued, does he stand any chance of getting a refund on the premium paid for travel insurance?
“My cruise line canceled the trip — so why should AIG keep my money?”
When Peggy Smith rented from Budget in Salt Lake City last October, she had a little fender bender. As Smith admits, it was a single car accident and she wasn’t hurt. She reported the accident to police because she thought the rental car coverage provided by her American Express card would cover the damage. “She refused to pay diminished value – here’s why you should, too”
When Gerald Dackert planned his trip to Ireland, he took all reasonable measures to make sure nothing went wrong. He booked his flights and hotel on his own, but reserved his rental car through AutoEurope. “When Hertz tells a customer he is “too old” to rent, is age discrimination at work?”
Back in March, Christopher Bart booked six tickets to Geneva on Turkish Airlines with a stopover in Istanbul, but suddenly felt the need to change his plans when terrorists bombed the Istanbul Airport on June 28, killing 45. “How a consumer advocate secured a refund — by calling a 1-800 number”