Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

When Kristal Bird finds a mouse in her Airbnb, she asks the host for a refund. But now she needs to know if that is allowed?

Eek! There’s a mouse in my Airbnb. Can I get a refund?

January 19, 2024October 25, 2022 by Christopher Elliott

When Kristal Bird finds a mouse in her Airbnb, she asks the host for a refund. But is that allowed?

Can Samsung sell you a dishwasher that dies soon after you buy it, and walk away when it can't repair the appliance?

This Samsung dishwasher keeps breaking — can I get a refund now?

January 19, 2024October 21, 2022 by Christopher Elliott

Jason Blanke’s Samsung dishwasher is less than three years old, but it’s ready for the junkyard. It’s leaky, it won’t run, and Blanke’s best efforts to fix the appliance have gone down the drain. But is he entitled to a refund?

Kristin Sorensen wanted a repair, replacement or refund for her broken GE appliances. She'd bought an oven, refrigerator, and dishwasher at Home Depot. And then everything fell apart.

The ultimate guide to getting a repair, replacement or refund for your broken appliance

October 31, 2024October 17, 2022 by Christopher Elliott

Kristin Sorensen wanted a repair, replacement or refund for her broken GE appliances. She’d bought an oven, refrigerator, and dishwasher at Home Depot. And then everything fell apart.

Vanessa Wilkins is trying to get a refund from Live Nation for her Muna concert tickets. But it's been four months, and the company can't help her.

I want my $150 back from Live Nation. Where is it?

January 19, 2024October 15, 2022 by Christopher Elliott

Can Airbnb make a price change after booking? Yes, it can. Here's how to avoid this Airbnb experience on your next rental.

Airbnb price change after booking: Can they charge more for fewer days?

January 19, 2024October 14, 2022 by Christopher Elliott

Marcia Murphy expected a price change from Airbnb when she dropped one day from her weekend stay at a rental in Charlotte. And that’s exactly what she got. Airbnb charged her an extra $22. Wait, what? Why would you pay more for fewer days? The answer is: Airbnb math. (Also known as airline math.)