Christopher Elliott
British Airways canceled my flight and now it refuses to give me a refund
When British Airways cancels Carrie Christensen’s flight, she asks the carrier for a refund. Instead, it accuses her of missing her flight. Now it’s refusing to return all her money. Can it do that?
How to get your money back from a Zelle scam or accidental money transfer
Zelle, a peer-to-peer payment app, is under fire for enabling fraudulent transfers between customers and scammers. Here’s how to avoid falling for a Zelle scam.
Delta’s e-credits don’t work. How do I fix them?
When Theodore Schmiechen cancels his Delta flight, he receives credits for future travel. But the credits don’t work, and the airline is making it difficult to book a new flight. What should he do?
The complete guide to using your airline flight credit in 2025
How do you use your airline flight credit without losing it? Even though the U.S. government is trying to regulate the use of airline ticket credit, chances are this will be a common question in 2025.
They canceled my cruise. How do I get a cruise credit refund?
During the pandemic, many cruise lines forced customers to accept vouchers for their canceled cruises. That didn’t sit well with some customers. Here’s how to get a cruise credit refund.
The ultimate guide to chargebacks and winning a credit card dispute in 2025
Filing a credit card chargeback was the last thing on Amanda Dunlop’s mind when she booked a vacation rental on Airbnb. Nor could she imagine the trouble her credit card dispute would cause.