Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Cathy Balsewich's travel advisor offers her an Apple Vacations voucher for $200 at a hotel in the Turks & Caicos. Why doesn't it work? And are tour operator vouchers worth the paper they're printed on?

This Apple Vacations voucher doesn’t work! Can I get my money back?

July 15, 2024July 10, 2024 by Christopher Elliott

Can you get a refund for your hotel room when your mattress is soiled? Meet one Hilton guest who wanted his money back.

My mattress was soiled. Can I get a refund from Hilton?

September 5, 2024July 8, 2024 by Christopher Elliott

Can you get a refund for your hotel room when your mattress is soiled? Meet one Hilton guest who wanted his money back.

Shirley Barchi doesn't want anyone to know she's American when she travels abroad.

These tourists don’t want anyone to know they’re American. Here’s why.

December 27, 2025July 6, 2024 by Christopher Elliott

Shirley Barchi doesn’t want anyone to know she’s American when she travels abroad.

After Laurence Bauman's closet collapses, he hires Beltway Builders to fix it. But soon afterward, the closet collapses again. Now the company wants him to sign a nondisclosure agreement. What's going on?

Overbilled for my closet repair! Should I sign this nondisclosure agreement?

July 13, 2024July 5, 2024 by Christopher Elliott

After Laurence Bauman’s closet collapses, he hires Beltway Builders to fix it. But soon afterward, the closet collapses again. Now the company wants him to sign a nondisclosure agreement. What’s going on?

If your airline changes your schedule and you ask for your money back, how do you get a refund? It should be automatic, but it isn't always.

How do I get a refund for my canceled Aerolíneas Argentinas flight?

July 4, 2024July 3, 2024 by Christopher Elliott

If your airline changes your schedule and you ask for your money back, how do you get a refund? It should be automatic, but it isn’t always.

If you asked for a refund but your refund hasn't posted to your credit card yet, you may be in trouble. Here's how to fix the problem.

My refund hasn’t posted to my credit card yet. What should I do?

October 25, 2024July 1, 2024 by Christopher Elliott

If you asked for a refund but your refund hasn’t posted to your credit card yet, you may be in trouble. Here’s how to fix the problem.

If you're upset about being asked for a gratuity at every turn -- at convenience stores, supermarkets and even on websites -- then you might have a case of tip rage.

Angry about having to leave a gratuity? You might have tip rage

June 28, 2025June 29, 2024 by Christopher Elliott

If you’re upset about being asked for a gratuity at every turn — at convenience stores, supermarkets and even on websites — then you might have a case of tip rage.

Steven Tabet cancels his timeshare, but Citibank won't help him. How do you fix a Citibank credit card dispute problem?

Citibank credit card dispute problem: Did they just short me $550?

January 15, 2025June 28, 2024 by Christopher Elliott

Steven Tabet cancels his timeshare, but Citibank won’t help him. How do you fix a Citibank credit card dispute problem?

After American Airlines downgrades Margarethe Hoenig on her flight from Dallas to Auckland, New Zealand, the airline promises her a partial refund. Then it says it can't. What's going on?

Downgraded on my American Airlines flight to New Zealand — do I get a refund?

May 11, 2025June 26, 2024 by Christopher Elliott

After a passenger gets bumped to economy class, American Airlines promises her a refund for her flight downgrade. Then it refuses.

Brandon Marsdin paid Sunwing Airlines $536 for an ATV tour in Los Cabos, Mexico. But when he tried to check in for his offroading adventure, a representative turned him away. Then Sunwing kept his money.

I never got a receipt for my tour. Can Sunwing keep my $536?

July 1, 2024June 24, 2024 by Christopher Elliott

Brandon Marsdin paid Sunwing Airlines $536 for an ATV tour in Los Cabos, Mexico. But when he tried to check in for his offroading adventure, a representative turned him away. And then Sunwing kept his money.