Uh-oh! My Kenmore Trash Compactor is broken (can I get a refund?)
Kenneth Stueben’s Kenmore trash compactor is broken. He’s already paid $436 for the parts and labor for a repair, but now Sears can’t do the job. Worse, Sears won’t refund his money.
Christopher Elliott
A shocking surcharge for car rental insurance with Sixt. How do I fix this?
Sixt surprises David Degagne with an extra $513 car rental insurance surcharge in Portugal. Can he get his money back if he never asked for the insurance? Let’s find out.
Help! My Hertz car rental is infested with ants — and now they’re charging me extra
There’s a rule in the Travel Bible that your rental car must be insect-free. But the folks at the Hertz location in Palo Alto, Calif., forgot to study their scripture on the day Miguel Lopez came to town. And they handed him the keys to a car infested by ants.
How to stay out of trouble when you travel in 2025
I should have known she was going to be trouble. I was stuck in seat 36J on a flight from Tampa to Zürich, Switzerland, and before the plane even started down the rain-slickened runway, the passenger in front of me turned to her companion and asked, “How do I recline this seat?’
This is how Finland is redefining eco-friendly travel
It only takes a quiet moment in the forest outside of Billnäs for the idea of Finnish sustainability to come into focus. If you’re lucky, someone like Sami Tallberg will be there to guide you through the experience.
I have a frozen Motorola Edge phone — is this a lost cause?
Is Steven Waechter’s frozen Motorola Edge phone a lost cause? The company has sent him a replacement — which also has frozen up. What’s the fix?
This $2,484 Aer Lingus flight voucher doesn’t work! Do I still have to pay for my ticket?
When Aer Lingus canceled Thomas Bedsole’s flight from Indianapolis to Dublin during the pandemic, it quickly offered him a voucher for $2,484 — and he quickly accepted. But almost four years later, the Aer Lingus flight voucher doesn’t work — and the airline won’t help him.
Can AI make your next trip better?
You’ve probably heard the promise: AI can make your next trip better.
This is the worst place to put your passport when you travel
Where’s the worst place to put your passport when you travel? Maybe in the seatback pocket on an overnight flight from Orlando to Paris. Which is exactly where my young son left his.