Can this trip be saved? No miles for my flight — can you retrieve them for me?
Here’s a type of case that crosses my desk often, and to which I almost always say “no.” But should I?
Christopher Elliott
Where’s the outrage?
I have just one question in the wake of the Transportation Department’s so-called “historic” rulemaking on airline passenger rights.
Are new warning and tracking systems enough to make us forget about TSA agents’ misdeeds?
It’s been a “good news” kind of week for observers of our nation’s security apparatus. At least that’s how the government is spinning it.
The Travel Troubleshooter: Oh no, my hotel rewards have been downgraded!
When JJ Mortensen tries to redeem her seven-night hotel award at Marriott, she’s given some bad news: The certificate has been downgraded to a 25,000-mile credit or a five-day certificate. That doesn’t seem fair to her, but Marriott won’t respond to her appeals. What now?
Case dismissed? TSA ruined my diabetic insulin
The TSA’s mission is to protect America’s transportation systems to ensure freedom of movement for people and commerce. So you’d think it would be concerned if, in the process of doing its job, it endangered the lives of one of its own citizens.
Ridiculous or not? Hotels don’t always change sheets between guests
Glenn Robins is grossed out. As a frequent traveler, he assumed the sheets on his hotel bed are changed between guests.
Is this enough compensation? A partial refund for my dogless flight
Barbara Hilliard’s dogs didn’t make their KLM flight from Nuremberg, Germany, to Dallas via Amsterdam. Neither did she.
Can this trip be saved? Paid twice for a flight home, but they refunded the wrong ticket
Refund cases are in a class by themselves, when it comes to frustration, but this one probably deserves its own category. It comes to us by way of Ann Vaninetti, who recently took a cruise with her husband, Dave, in Brazil.
Should the TSA pat down kids?
This is six-year-old Anna Drexel getting a pat-down in New Orleans earlier this month. The TSA is taking a lot of heat.
Insurance claim denied after bike accident
John Frow pays for his airline tickets with $601 in credit. But then he has a bike accident and cancels his trip. When he makes an insurance claim, Access America turns him down, believing he didn’t suffer any financial loss. Now what?