Pay a seat reservation fee — or your kids don’t fly with you
Being separated from your family while you’re traveling is every child’s worst nightmare. Every parent’s, too.
Christopher Elliott
Will TSA’s new senior exemption make air travel safer?
Nothing makes you forget bad news faster than a little manufactured good news, a PR secret the TSA seems to have stumbled upon last week.
Hey, that’s no four-star hotel!
Albert Muick books a four-star hotel through Expedia in Prague. Turns out, it’s just a three-star property. When he asks for a refund, he’s sent a series of form letters. What now?
Is “opt-out” always wrong? The Wall Street Journal doesn’t think so
Is pre-checking the box on an online transaction always unethical? I thought the answer to that question was obvious after the federal government weighed in on the issue, declaring it an “unfair and deceptive” practice, and the state of Minnesota fined two insurance companies for opt-out violations.
A “best” rate guarantee with the worst service at Best Western
Best Western guarantees you’ll find the lowest rate on its website. Unless your name is Russ Thomas.
Who’s responsible for the scam epidemic?
For the 12th year in a row, ID theft is the number-one complaint to the Federal Trade Commission, the agency announced last week.
New airline rules yet to be enforced, even as DOT levies record fines
Back in August, you might recall, the Transportation Department adopted a set of tough new consumer-protection rules to help airline passengers. In January, it added even more.
Hey American Airlines, where’s my ticket refund?
American Airlines promises Tracy Wilkinson a bereavement discount in the form of a refund after her grandfather dies. But now it isn’t even responding to her inquiries. Why the radio silence?