When Joshua Menang’s travel agency changes his itinerary, he asks for his money back. The agency promises a partial refund but then fails to deliver. Can our advocates help him?
Luggage always seems to vanish. Airlines misplace one to two bags per flight, sometimes more, sometimes less.
After Jutta Baumgarten orders airline tickets through CheapOair, she discovers that her last name has been misspelled. Her only option is to buy another ticket and eat the loss. Is that fair?
Jarrett Wilson’s Hotwire rooms have “guaranteed” single beds. Oh wait, no they don’t. What now?
I know what you’re thinking. Did Debby Russo fall behind on her interest payments and get roughed up by a loan shark?
When he crossed the San Mateo-Hayward Bridge in Northern California, James Kaiser expected Avis to bill him for the $5 toll. It did, then it added a convenience fee — of $19.75.
If the words “price transparency” don’t make your eyes glaze over, then you’re probably one of the hundreds of thousands of travelers who feel ripped off by a low price.
Ask Richard Brigleb about gift cards, and he’ll tell you about the $200 worth of plastic for a wine store and local restaurant he just found in his kitchen drawer.
Rachel Huff’s Acer laptop breaks again, and this time she has an unhappy 11-year-old to contend with. Can we help?
