It’s been six months — where’s my refund, American Airlines?
After Charles Wohlust’s brother-in-law dies, American agrees to refund his ticket change fees. But then it doesn’t. What should he do?
Christopher Elliott
My T-Mobile plan is eligible for an upgrade. No, wait — it’s not
T-Mobile reneges on Nicolas Cragnolino’s iPhone upgrade offer. Can this consumer advocate persuade the company to fix this misunderstanding?
EU’s new rental car rules could be signpost for US
If you rent a car in Europe this summer, you might notice a few changes. Pay attention to them. They could be coming to America soon.
Leave this at home when you go shopping (or you’ll regret it)
What should you leave at home when you go shopping this summer? Jennifer Boaro prefers this strategy: Put your credit cards into a cup of water. Then store it in the freezer.
Persistence pays off for this Aer Lingus delay
One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation?
What to drive this summer
It isn’t too soon to think about what you’ll be driving this summer. For Alan Monaco, that’s an easy decision: He and his wife, Stephanie, will take their GMC Yukon Denali to the Jersey Shore.
Whose armrest is it, anyway? The unspoken etiquette of airline seats
Jacy Reese was just being polite when he offered to switch airline seats with a mother and her young son on a recent flight from Copenhagen, Denmark, to Toronto. But as the old saying goes, no good deed goes unpunished.
Take this shopping: Proven strategies for spending less during sale season
Cindy Mesaros has the perfect antidote to compulsive shopping.
Hey Meridiana Airline, where’s our compensation check?
After Lynne Viti and her husband’s flight is delayed, they file a claim for compensation. Then they file another one. Where is their check?
Beware of “free” offers from DirecTV
DirecTV promises Glenn Brasch a “free” baseball package. Then it charges him, and when he tries to cancel, it hits him with an early termination fee. Is there any way to untangle this mess?