A dream trip ends early when her London flight is canceled
When Leslie Hammond’s flight to London is canceled, she calls off her vacation. Why won’t American Airlines refund her ticket?
Christopher Elliott
Oh no! Home Depot’s design countertops don’t fit my kitchen
John Osman’s custom countertops from Home Depot don’t fit his kitchen. The company won’t fix it. What now?
Can’t sleep on airplanes? These products and techniques can help.
The rumble of a jet engine is a comforting sound to some air travelers, making it easy to sleep on virtually any flight. For others, just the thought of being trapped in a pressurized aluminum tube is enough to send massive doses of adrenaline into their bloodstreams, ensuring alertness for days.
Here are the best consumer travel protections you’ve never heard of
If you’re an experienced traveler, maybe you know about the Department of Transportation’s 24-hour rule for airline ticket purchases, or EU 261, the European consumer protection regulation for air travelers, or the Fair Credit Billing Act.
Slimy new car rental tricks you need to know now
Does anyone not have a car rental horror story like Dave Dzurick’s? When Dzurick, a project manager from Tucson, Ariz., rented a car from Hertz in Milwaukee recently, a representative asked him if he wanted an upgrade. No mention of the cost.
How my kids taught me to be a better consumer advocate
How good are your reading comprehension skills? How patient are you? How willing are you to forgive other people’s shortcomings?
Why won’t American Airlines refund my son’s airfare?
Even though Sampath Radhakrishna cancels his son’s airline ticket within 24 hours, his refund is missing in action. Now his credit card bill is due. Can the airline expedite the refund?
Are you a rude passenger? Here’s what to do before you board — and what not to do
It’s the complainers that make travelers such as Randall Kessler complain — specifically, the folks who shuffle around the airport waiting area, griping about something over which neither they nor their airline has any control.
Transportation department taps brakes on proposed regulation requiring disclosure of airline fees
The U.S. Transportation Department surprised the travel world last month by suspending the creation of an important new consumer-protection regulation.
Avoid the worst products ever with these insider strategies. (Trust me, you’ll want to)
If you ask me, the shoddiest products on earth are toys. I don’t mean that in a derogatory sense — as in, they advertised a computer, but instead they sold me a toy. I mean a literal toy.