Alitalia promised to cover my lost luggage, but the check never arrived
After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?
Christopher Elliott
The surprise $70 “application” fee wasn’t so visionary
When Otis Millbrook Jr. applies for a new, low-income home in California, his application is turned down. But not before the company extracts a $70 “application” fee. Is that right?
When it’s time to take your business elsewhere, here’s the right way to exit
Can we talk about the end? It’s that moment when you say, “That’s it. I’m taking my business elsewhere.” And you mean it.
This bill makes it unlawful to remove passengers from planes. But that’s not enough.
Here we go again. Congress is trying to pass yet another Federal Aviation Administration reauthorization bill, a rare opportunity to help airline passengers by enacting meaningful consumer protections.
This new hotel design concept blurs lines between work and play
As you walk into the 4290 Bistro at the Crowne Plaza Palo Alto, in California’s Silicon Valley, you’ll see a plaque commemorating the property’s place in technology history. It was here that Internet pioneers Vint Cerf and Bob Kahn developed the TCP specification in 1973.
Two broken Heys bags, one broken promise
Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not?
Why travel insurance can save the day
When Katie Kubitskey made plans to attend a friend’s destination wedding in Izmir, Turkey, last summer, she never imagined she’d need travel insurance.
From passport cards to Global Entry, which trusted-traveler program is right for you?
Between passports, passport cards, mobile passports and a constellation of trusted-traveler programs such as Global Entry, Sentri and Nexus, international travelers have a lot to choose from this summer. Chances are, there’s a program that will suit your itinerary and help you avoid long lines when you come home.
Yes, you can find an honest business. Here’s how.
If I used the words “honest” and “business” in the same sentence, would you burst into uncontrolled laughter? Uncontrolled, incredulous, laugh-until-you-cry kind of laughter?
What is the value of a Spirit Airlines voucher if I can never use it?
Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what?