Did your low airfare disappear? Blame dynamic pricing
You probably know what Melanie Frazier felt like when she recently tried to book a flight from Portland, Maine, to Atlanta.
Christopher Elliott
Why won’t Panasonic repair my microwave oven?
Jackie Moellers’ Panasonic microwave doesn’t work, even though it’s just two years old. The manufacturer wants her to pay for the repairs, but Moellers doesn’t think she should have to. Who’s right?
Hey, what’s this disposition fee from Hyundai?
When Kim DeBiase ends her lease for a Hyundai Sonata, the dealership demands a $400 payment for a disposition fee. And that puts her in a bad disposition. Does she really have to fork over the money?
Rudeness runs rampant for travelers. Is it your fault?
It was a random thought at the end of a recent column about unfriendly TSA agents. “I wonder if the rude agent is a reflection of an even ruder traveler,” mused David Kazarian, a pharmacist from Tampa.
It started a debate with a real purpose.
What’s ahead for hotel guests in 2018?
When it comes to fees and surcharges, hotel guests are wondering: What’s next?
Mandatory “resort fees” mushroomed last year, even as hotels added new charges for all kinds of things, including cancellations and late checkouts. With pressure to squeeze even more profit from customers, you don’t have to be an industry insider to see where this is going.
Insider secrets for canceling your travel insurance policy
Yes, your travel insurance policy can be canceled.
Maybe no one bothered to tell you. Maybe your travel insurance company and your travel agent want you to think your money’s gone. But maybe, just maybe, it isn’t.
Powder Mountain, Snowbasin stir memories of Olympics past — and a few thrills
Maybe you’ve never heard of Snowbasin or Powder Mountain, two ski resorts a short drive east of Ogden, Utah.
But what about the Winter Olympics (you know, the ones that just started in PyeongChang)? You’ve heard of them, right? Back in 2002, Snowbasin hosted the downhill, super-G, and combined events for the Salt Lake City games.
Help! My trip insurance company won’t pay to bring my husband’s body home
After Talor Min’s husband dies during a trip to Malaysia, she files a claim with her travel insurance companies for the repatriation of his remains. One year later, she’s still trying to get her money back.
Home Depot installed the wrong carpet on my stairs. How do I get a refund?
After Home Depot installs the wrong carpet on Monica Krupinski’s stairs, she asks for a refund or a fix. But is she entitled to either? And if so, how does she get it?
Target won’t return my gift card credit. Their decision is “final.” Can you help?
Denny Eaplin loses $184 in Target gift card credit when someone else redeems it in a different state. The company won’t return the money. Is there any hope for him?