Panda Express took a bite out of my daughter’s birthday
When Panda Express loses Benjamin Alpert’s catering order, the guests at his daughter’s birthday party have to eat cake. Now the company won’t refund part of his undelivered meal. What gives?
Christopher Elliott
The surprising reasons travelers file insurance claims
If you’ve bought a travel insurance policy, here’s the next logical question: What could possibly go wrong?
That’s a question Squaremouth set out to answer as part of its campaign to promote real life claims — a topic that’s near and dear to my advocates, too.
Lured by a $200 Southwest Chase Visa credit. So where is it?
The Southwest Chase Visa credit offer Valerie Schreck saw looked too good to be true, as affinity credit card offers often do.
Apply for the card now, the pop-up on Southwest.com promised her, and she could save $200 on her flight.
She applied for the card, only to discover the offer was too good to be true. The $200 credit never showed up.
Interested in a DNA vacation? Better read this first
When Richard Hill set out to find his biological parents, he didn’t expect he would wind up on a vacation. But when his DNA test results came in, he hit the road.
The most dangerous place to vacation might be here
Can we talk about the most dangerous place to vacation? It’s not necessarily some far-off banana republic immersed in a civil war. It can be right here, in your own backyard.
Her airline canceled her leg, but Expedia won’t refund it
Expedia won’t refund part of Susan Long’s airline ticket and she needs our help. The contract is clear, but maybe her online agency is confused.
Talking up travel industry ‘chatbots’
Travel chatbots are having a moment. It’s about time.
After a few false starts, these automated programs that answer basic questions, find deals or secure refunds are slowly coming into their own. And they might be worth trying.
Her Topcashback rebate is missing. What happened here?
TopCashback promises Heather Mayer a $400 refund for buying furniture at Macy’s. But the money never arrives. Can I find the refund for her?
Warning: Never cancel nonrefundable tickets expecting a refund
When Sridhar Jujala cancels his nonrefundable tickets, he thinks British Airways will offer a full refund. But it doesn’t. Is there a way to clear up this misunderstanding and get some of his money back?
This Travel Up problem is really bringing him down
Michael Donato has a Travel Up problem — and it’s bringing him down. He booked a nonrefundable hotel room in Florida through the site. Then a spring storm blew up his vacation plans. Can he still get a refund?