Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

TAP Air Portugal reschedules -- and then cancels -- John Schmidt's flights and he wants a refund. So why is the airline is offering a voucher?

TAP Air Portugal rescheduled my flight — can I get a refund?

January 22, 2024April 5, 2021 by Christopher Elliott

Here's an effective guide to how consumer complaints work and how you can be most successful solving your problems.

How consumer complaints work: The guide they don’t want you to read

January 22, 2024March 30, 2021 by Christopher Elliott

The coronavirus forced Pacific Holidays to cancel this traveler's tour -- so where is her refund? That's what we'll investigate today.

Will I ever see my refund from Pacific Holidays?

January 22, 2024March 29, 2021 by Christopher Elliott

Did Lufthansa cancel Po Yee Fan's flight during the pandemic and keep her money, too? That's certainly what it looks like.

Can Lufthansa really cancel the flight and keep our money, too?

January 22, 2024March 22, 2021 by Christopher Elliott

If you win a free gas for life contest and you're still alive, shouldn't BP continue to provide your prize? Our team thinks so.

I won free gas for life! I’m still alive, so where is my prize?

January 22, 2024March 18, 2021 by Christopher Elliott

If you're going to travel during the pandemic then you need to know the current vaccine, tests and mask requirements. Here's the latest info.

The uncomfortable truth about travel, vaccines, tests and mask requirements

January 22, 2024February 26, 2021 by Christopher Elliott

The complete guide to buying and selling a timeshare in 2025

October 5, 2024February 24, 2021 by Christopher Elliott

Why pay for a hotel when you can own your own vacation home or condo? That’s the promise of a timeshare. The pitch comes when you least expect it: when you’re on vacation and your guard is down.

Proven strategies for surviving your visit to any terminal when you're traveling.

These proven strategies will help you survive an airport terminal, bus terminal or train station

July 15, 2025February 19, 2021 by Christopher Elliott

Airports, train stations and bus terminals are probably the last places you want to get stuck when you’re traveling. Do I have to tell you why? There’s no place to sleep, food options are limited and expensive, and the bathrooms — yuck!

Health and safety isn't an afterthought for travelers anymore. It's the first thing they consider before they plan a trip. It's often the only thing they worry about in the hours before their departure. Health and safety is everything in a post-COVID world.

The ultimate guide to travel health and safety in 2025

December 29, 2024February 11, 2021 by Christopher Elliott

Health and safety isn’t an afterthought for travelers anymore. It’s the first thing they consider before they plan a trip. It’s often the only thing they worry about in the hours before their departure. Health and safety is everything in a post-COVID world.

How long does it take to get a refund during the pandemic?

January 22, 2024February 4, 2021 by Christopher Elliott

Patty Eggen is upset — and she wants to know if she’s being too patient. She booked an Alaska cruise this summer and canceled it months ago. Her cruise fare refund from Norwegian arrived in early July. But her airfare refund from Alaska Airlines is still missing in action. And she’s wondering: How long does it take to get a refund during the pandemic?

Christopher Elliott

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