Christopher Elliott
My airline tickets disappeared. How do I get them back?
What should you do if your airline ticket disappears? It happened to Benjamin Eckstein. Here’s how he got it fixed — and how you can, too.
Vacation rental warning words: don’t book if you see this!
Can you tell if a vacation rental is terrible just by reading the description? Are there such things as vacation rental warning words?
These Bank of America fees drained my kids’ savings account
When Bank of America fees wipe out two bank accounts, Elizabeth Scott comes tries to get her money back. But will the company help her?
I booked a nonrefundable room at the Hampton Inn by accident. How do I fix it?
Carol Egan thought she was doing the right thing when she booked an expensive and nonrefundable room at a Hampton Inn. She wasn’t.