Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.
Sears says no, it is not possible to get a refund of a Sears gift card. So what can someone do if they bought one and can't use it?

Can I get a refund for this Sears gift card?

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Joshua Rome used a $500 Sears gift card to purchase a dishwasher — that he then canceled after it never showed up. He expected a full cash refund. But the company told him no, it’s not possible to get a refund of a Sears gift card.  Now Rome wants to know if we can help convert his card to cash.  Is that possible?