InterJet Airlines canceled his flight. Where’s his refund?

InterJet Airlines canceled his flight, but Niels Kjellund’s promised refund never shows up. Can our advocacy team help him retrieve the money? Read more “InterJet Airlines canceled his flight. Where’s his refund?”

Pay for the car rental, Ford. It’s the least you can do!

Crystal Mohr brings her car to a Ford dealership for warranty repair work. The dealership tells her that the job will take two weeks, but it doesn’t. Who should pay for the car rental?
Read more “Pay for the car rental, Ford. It’s the least you can do!”

If at first you don’t get your EU 261 claim approved — try, try again

Sally Lee and a friend book flights to London on British Airways. But the airline cancels their flight less than 24 hours before departure. Their story is a good lesson in how a specific European Union regulation can help flyers, and how to get your EU 261 claim approved. Read more “If at first you don’t get your EU 261 claim approved — try, try again”

This WOW air refund case will really make you say, “Wow!”

The morning James Gilmore and his family were scheduled to fly home from Paris, he received an email from WOW air telling him their flight was canceled. The next available flight was five days later. For a variety of reasons, the family needed to be home before then. He called WOW customer service which told him he could book a flight with another airline and WOW air would reimburse the cost. So why is he still waiting for this WOW air refund? Read more “This WOW air refund case will really make you say, “Wow!””

Help! Carnival changed my cruise itinerary and I want a full refund

Several days before Thuan Bui’s Carnival cruise, most of his scheduled ports of call are canceled by the cruise line. So he cancels his trip. Now he wants a full reimbursement for the cost of the cruise, travel insurance and airline change fees. You might think you know how this one ends — but you might be wrong. Read more “Help! Carnival changed my cruise itinerary and I want a full refund”