Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

5 destinations you have to see in 2025

January 3, 2025December 29, 2024 by Christopher Elliott

I’ve spent most of this year traveling, starting in South America and trekking through Central America, the Caribbean, Europe and the Middle East. But there are only five places I want to see again in 2025.

Hackers. Thieves. Infectious diseases. Those are the top security threats in 2025, according to experts.

Warning! Here are the biggest travel dangers of 2025

January 13, 2025December 28, 2024 by Christopher Elliott

Hackers. Thieves. Infectious diseases.

Those are the top security threats in 2025, according to experts.

When Valeria Villacorta's BTS concert is canceled, she runs into trouble with Ticketmaster. Although the company promised her a prompt refund, it has refused to pay her $654 back for three years.

Ticketmaster trouble: Why can’t I get a refund after a canceled BTS concert?

August 26, 2025December 27, 2024 by Christopher Elliott

When Valeria Villacorta’s BTS concert is canceled, she runs into trouble with Ticketmaster. Although the company promised her a prompt refund, it has refused to pay her $654 back for three years.

When Carlye Siegel tries to book two award tickets with Chase points, she gets an error message -- and the transaction fails. Now Chase won't refund the points. Is that allowed?

First, she got an error message. Now her Chase points are gone!

January 21, 2025December 26, 2024 by Christopher Elliott

What would you do if you encountered Chase rewards error, and suddenly all your points were gone? Here’s how to get through it.

Planes don't just feel more cramped than ever -- they are more cramped. There's also a growing realization that small seats pose a real threat to our health and safety. And while there are ways to beat the system, the ultimate fix isn't up to passengers.

Airline seats are too small. Here’s what we need to do.

May 5, 2025December 22, 2024 by Christopher Elliott

Planes don’t just feel more cramped than ever — they are more cramped. There’s also a growing realization that small seats pose a real threat to our health and safety. And while there are ways to beat the system, the ultimate fix isn’t up to passengers.

Here they are: The 5 greenest destinations of 2025

January 6, 2025December 21, 2024 by Christopher Elliott

Sustainability has become a marketing buzzword lately. But these five nations are the real deal: Here are the world’s greenest destinations.

My Electrolux refrigerator hasn't worked right since I bought it. Can you fix it?

My Electrolux refrigerator doesn’t work. Can you fix it?

January 3, 2025December 20, 2024 by Christopher Elliott

The Electrolux refrigerator Gayle Douglas bought doesn’t work — and it never has. How many times should the company attempt a repair before it replaces or refunds the appliance?