Troubled TSA heads into holidays with egg on its face
Just when it seemed things couldn’t get any worse for the beleaguered Transportation Security Administration, they have.
Christopher Elliott
Travelocity refund problem: Where’s my $4,000?
When Marko Grdesic tries to make a change to his itinerary, a Travelocity representative tells him it will cost another $300. It doesn’t. The online agency bills him $4,000, and despite promises to refund the money, it won’t. What now?
Is this enough compensation? Missed my connection because of an emergency landing
Close calls are the narrative glue of aviation journalism. Where would we be without stories of near-misses, mechanical failures and emergency landings?
Did Spirit Airlines pull a bait-and-switch on a credit card application?
It’s no secret that airlines make a bundle by upselling customers on extras when they buy tickets, and one huge moneymaker is the affinity credit card. While you’re booking a ticket, a pop-up asks you if you want to save a little money by applying for a credit card. (What they often don’t tell you is that certain, highly-restrictive terms may apply.)
“Airlines continue to insult my intelligence”
Don’t look now, but the airline industry is getting rich off fees. Very rich.
Uh-oh! Air travel just got a lot more dangerous
It pains me to write this, but when it comes to air travel, I think the terrorists may have won.
Passengers say they miss luggage-inclusive fares the most
It’s been more than two years since most major airlines “unbundled” their fares and began charging passengers for the first checked bag. And although air travelers are now paying more for their luggage than ever — $2.7 billion last year, compared with just $1.1 billion in 2008 — they are deeply unhappy about it, according to a new poll.
A one-year wait for an Air One refund
How long is too long to wait for a refund from your airline? If you said one year, then maybe you know Dani Lind, who spent more than 12 months waiting for Air One to refund $670. How could that have been prevented?
TSA denies it turned off body-scanners on “Opt-Out” Day — but where’s the proof?
Two weeks after declaring National Opt-Out Day a failure and renaming it TSA Appreciation Day, the agency charged with protecting our transportation systems has formally denied it turned off its full-body scanners in order to squelch the pre-Thanksgiving protests.
“We have been ripped off”
Kate Silver didn’t stay at the Hotel Arlecchino in Venice earlier this year, even though she had a confirmation from her online travel agency. Instead, she and her husband, Howard, were “walked” to the Hotel Continental when the Arlecchino was oversold.