An early termination fee — and now, a collection agency
Verizon has sent a collection agency after Christopher Clauson after he cancels his phone service. Is there any way to get them off his back?
Christopher Elliott
A legitimate complaint wrapped inside a frivolous one — should I let this case go?
I don’t normally dismiss cases reflexively, but when I hear someone complaining about special meals, it takes a lot for me to follow through and contact an airline on their behalf.
Charged an extra $400 for a vacation I can’t take
Ruth Hartmann has to cancel her yoga retreat to Costa Rica after she lands in the hospital. Why is her resort asking her to pay an extra $400 for a vacation she can’t take?
Sorry, your travel insurance doesn’t cover mother-in-law’s death
It’s been a while since I mediated travel insurance claim, and at first glance, Dennis Puskaric’s looked like a slam-dunk
There’s a funny smell coming from my new La-Z-Boy sofa — can I get a refund?
Vicki Olszewski’s new La-Z-Boy sofa smells. She wants a refund, but the company is balking. Can this furniture purchase be saved?
Has the TSA become its own worst enemy?
You don’t have to read the 59-page congressional report on the Transportation Security Administration’s shortcomings, released on the 11th anniversary of 9/11, to conclude the agency has “become its own worst enemy.”
Should a European law protect American air travelers?
Paul Kivett’s plane broke down twice before it could take off from Chicago this summer. He arrived in Paris almost five hours late.
Do I really have to pay for this airline ticket twice?
When Brad Walters checks in for his flight from Singapore to Manila, he’s told he needs to repurchase one of his flight segments. He’s trying to get a refund for the unused ticket, but months after he traveled, there’s no sign of his money.
Maybe I shouldn’t have taken this case after all
When Stacy Mills rented a car from Alamo recently, she says the vehicle had “several minor scratches” on the front right door of the vehicle. Although she tried to report the damage, an employee waved her off, telling her not to worry.