I paid extra for my British Airways seat, but it didn’t recline
Vivienne Pearson’s airline seat — the one for which she paid an extra 40 pounds — doesn’t recline. A flight attendant promised her a refund, but now the airline is balking.
Christopher Elliott
Blink and you’ll miss Buellton, California. Here’s why you don’t want to
Blink and you’ll miss Buellton, Calif., a tiny town a two-hour drive north of Los Angeles. And maybe that’s just fine with Buellton, one of those undiscovered destinations where everyone expects you to stay a few exits south, in touristy Santa Barbara, or just keep driving through to nearby Hearst Castle.
Why did I pay Swiss an extra $99 for a middle seat?
Shelley Benjamin thought she’d paid $99 for an aisle seat reservation on a Swiss flight to Zürich. But then she tried to find room for her baby.
Downgraded on my flight home — where’s my refund?
After Andrew Wolkstein’s flight from Tel Aviv, Israel, to Newark, New Jersey, is canceled because of a pilots’ strike, he’s downgraded to economy class. Why won’t El Al Israel Airlines refund the fee he paid for a better seat?
I lost my vacation. Can I get a refund from Travelocity?
When Beth Langston faints at the airport and is taken to the hospital, her nonrefundable trip to London is the first casualty. Is her refund DOA?
These gadgets and apps will help you travel worry-free
If you’re a little paranoid, you’re going to love this summer travel season.
New artificial intelligence promises to make travel a little smarter. Does it?
The Terminator wants to be your next travel agent.
These are the most outrageous travel fees
The travel industry seems to always have its hand out — sometimes literally.
For consumer problems, sometimes the best advocate has a law degree
In a do-it-yourself world, when shouldn’t you do it yourself? That’s sometimes hard to know with a consumer problem.
In Monterey, the action’s on the water — if you can get there
For days, the Humpback whales had been taunting us from the bay as if they knew what we wanted. Every now and then they’d breach the surface or send a spout of water high into the mist, as if to say, “Catch us — if you can.” The rare sea otters teased us, too, playfully popping their heads above the surface near the Monterey Bay Aquarium.