A frozen video game and a long wait for help
When Linda Cameron’s video game freezes, she turns to the seller for help. But despite a promise of a prompt reply, it ignores her. What now?
When Linda Cameron’s video game freezes, she turns to the seller for help. But despite a promise of a prompt reply, it ignores her. What now?
What if your vacation never ended?
That’s a serious — and timely — question. It’s the peak of the summer travel season, and if you’re at the beach right now, you’re probably reading this and thinking, “I don’t have enough vacation time.”
Julie Hanahan had just checked into the Citadines Las Ramblas, an apartment hotel along Barcelona’s famous La Rambla pedestrian mall, when she heard shouting and sirens.
“People were running by and screaming,” says Hanahan, who flew to Barcelona from Chicago last week with her husband and two children to board a Mediterranean cruise.
Only seconds before, a van had plowed through pedestrians on the tree-lined thoroughfare, killing 13 and injuring 100. Hanahan’s daughter watched the aftermath from her hotel balcony. “We were on the back of the hotel, thankfully, so she did not witness the van going by,” Hanahan says.
If you’ve ever left for your summer vacation silently hoping your house would still be there — and in good working order — when you returned, you’re not alone.
Donna DiRusso’s KitchenAid slide-in oven range doesn’t work as advertised, but why won’t the company fix it? Let’s find out.
Diana Winkler suspected she’d found a great lawyer for her consumer case. The telltale signs were there: His genuine concern for justice, his willingness to take her case on a contingency basis, and his attention to detail.
Reno, Nev., used to be my favorite road stop on the way to Lake Tahoe. I had a preferred 7-11 service station where I could check the tread on my snow tires and fuel up, an In-N-Out Burger joint, and within a few minutes, I was on my way to some of the world’s best skiing.
After American Airlines cancels Susan Cohen’s flight, it refunds only half her ticket. The reason? It claims she used the other half. Which is impossible. What now?
Dorothy Lathan’s dishwasher is a lemon — or is it? Our team of advocates looks into the matter and makes a startling discovery.
Lisa Coris changes the name on her son’s passport, but now Ethiopian Airlines wants to charge her $300. Is that too much?