These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
When Jeff Wickstead’s vacation rental manager demanded that he cancel his Booking.com reservation in London, he had every reason to believe he’d get his money back. But he didn’t — and now he’s not sure what to do.
Lufthansa made a booking error that cost Scott Davis more than a flight to Rome. It also tested his patience with a hidden fee, a mind-boggling bureaucracy, and world-class corporate stubbornness.
When Lauren Labadie used an app called Bounce to find a place to store her bags in Marseille, France, she had every reason to believe she could trust Bounce — and that she’d see her luggage when she returned.
What should you do if FedEx can’t delete your account? It happened to one of our readers. Here’s how we solved the problem.
If you have a SeatGeek ticket problem, how much does the company have to do to make things right?
Can Airbnb cancel a booking at 4 a.m., lock your account and keep your money? That’s what Nancy Kankindi wants to know after the vacation rental platform showed her the door without explanation.
Can an online travel agency keep your money after making a reservation you didn’t want? Booking.com just did it to one of our readers.
What should you do if your car rental company runs out of cars? Can your online booking site just keep your money? Here’s the unfortunate truth.
What is SIM swapping and how do you prevent it? Here’s how to protect yourself from identity theft and reclaim your money.
Can I dispute a credit card charge I made abroad? That’s what one of our readers wants to know. Here’s the surprising answer.
