Advocacy Archives

Frontier Airlines overcharged Abbey Colville for her luggage on a recent flight from Denver to Detroit. Way overcharged her.

What should you do when an airline overcharges you for luggage?

June 13, 2024July 7, 2023 by Christopher Elliott

Frontier Airlines overcharged Abbey Colville for her luggage on a recent flight from Denver to Detroit. Way overcharged her.

Try as hard as he might, Daniel Conti can't redeem his $200 Verizon gift card. He's called Verizon. He's written. He's chatted online. But the card doesn't work.

Why can’t I redeem my Verizon gift card?

January 19, 2024June 28, 2023 by Christopher Elliott

Try as hard as he might, Daniel Conti can’t redeem his $200 Verizon gift card.

He’s called Verizon. He’s written. He’s chatted online. But the card doesn’t work.

Amy Lou Masick's unfortunate encounter with a call center scam sheds light on an important issue. Falling victim while seeking a JetBlue refund, she battled against the odds to reclaim her money. Her story serves as a cautionary tale, reminding us of the need to verify online information and understand airline policies, helping us to stay vigilant against such scams.

She called JetBlue, but airline scammers answered. Here’s how she fought back.

September 26, 2024June 19, 2023 by Christopher Elliott

The newest airline call center scam just cost Amy Lou Masick $500. She wanted to call JetBlue for a flight refund, so she Googled the airline’s phone number. And up popped the number of a company that was not JetBlue.

Kay just wanted the wig she ordered from Amazon. At least, that's what she claimed. The online retailer sent her the wrong hairpiece, and when she tried to return it, Amazon kept her money. Sounds like a case of Amazon falling down on the job, right? Not quite.

You might be a dishonest customer if Amazon does this to you

March 29, 2024June 10, 2023 by Christopher Elliott

As Kay anxiously waits for a resolution from Amazon, little does she know that her questionable actions during the return process may have triggered a web of suspicion. With mounting evidence suggesting her potential dishonesty, will Amazon uncover the truth behind the manipulated return label? And more importantly, will Kay ever see her $151 refund or face the consequences of her actions? The final answer lies just beyond the horizon.