How to get a refund from your hotel — even when it doesn’t want to give you one
What if your hotel promises you a refund but then gives you nothing? That happened to one of our readers. Here’s how to fix the problem.
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
Here’s the secret to boarding a plane the right way
There’s a right way to board a plane, and you’re probably not doing it. Actually, it might be more accurate to say your airline isn’t doing it.
Is it safe to buy travel from a warehouse club like Costco?
It might be safe to book your next trip through a warehouse club like Costco, BJ’s or Sam’s Club. But it depends on your definition of safe.
Can Holiday Inn charge me $700 for damaging the TV in my room?
Can a hotel charge your credit card for damage to your room? The Holiday Inn just did it to one of our readers. What are his rights?
This is how to fight an unfair car rental damage charge — and win
Car rental companies hit their customers with unfair damage charges all the time. Here’s how to avoid a false damage claim.
How do you get out of a $28,000 timeshare mistake? Definitely not like this
Ling Lu Yamaki wanted to get out of her timeshare with Hilton Grand Vacations after she discovered a serious problem with it.
“A cruise from hell”: Raw sewage in my cabin on Holland America!
How do you solve a problem with a cruise? Here’s one Holland America passenger who had raw sewage in his cabin. And this is how he fixed it.
Who gets the money from American Airlines’ record $4.1 million fine? Not you
Here’s a dirty little secret about the U.S. Department of Transportation’s record $4.1 million fine against American Airlines for violating the tarmac delay rule, announced with great fanfare yesterday: Passengers probably won’t see a dime of it.
Chase said her identity had been stolen, but it was a Zelle callback scam
When Patricia Peticolas received an urgent call from Chase Bank warning her that someone had stolen her identity on Zelle, she wanted to do everything she could to help.
Want your complaint to fail? Just say these five things
In a world where words are easily ignored by a company, here are five things you can say that will cause your complaint to fail.