These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
Lynda Eberhart and her husband were looking forward to a scenic trip with their friends through the Canadian Rockies. They booked their journey through Railbookers, paying $5,419 for a luxurious Rocky Mountaineer rail tour. But when disaster struck, their dream trip turned into a months-long battle for a refund.
If you paid for a business class seat but got an economy class seat instead, you would expect an apology and a prompt refund from the airline, right? And if you used an online travel agent, you’d assume it would do everything it could to help.
What would you do if you logged into your Chase account and found 200,000 Chase Sapphire points were missing?
Jessica Wehner’s worst travel nightmare turned into a reality just before a busy holiday weekend. That’s when her daughter, Samantha, tried to take a Greyhound bus back to college. But the motorcoach left without her.
Read before signing. That’s what Keith Lee will tell you. He recently tried to pay $10 for a cab in Panama City — but ended up getting hit with a $450 charge on his credit card.
If you’ve ever tried to get out of a travel club, you know how difficult — and often impossible — it can be. But even when you’re getting a chorus of “nos,” there’s still a way to free yourself. Just ask Devyn Gemmell.
Travel insurance is supposed to help you when things go wrong — not get in the way. But for Lee Aubry, travel insurance became a major problem when it presented her with an insurmountable paperwork obstacle.
Is Jan Goodwin too old to rent a car from Priceline? According to the company, the answer is no. Wait, I mean yes.
If you paid for an upgraded airline seat but then got sent back to economy, what would you do? That’s the problem Elliw Hughes had to solve on a recent Air China flight from London to Tokyo that she’d booked through GoToGate and Booking.com.
Is an aircraft switch enough cause to ask for a full flight refund? Stephanie Szigetvari wants to know — and the answer might surprise you. It surprised me, and I don’t surprise easily.
