StubHub charged me $747 in fees after Adele postponed her concert. But it promised not to!
Ellen Kwan-Portal just can’t let go of her Adele tickets.
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
Tricked into a Palladium membership: My honeymoon nightmare
Angela Reiffer and her husband thought they were getting a free couples massage after they checked into a Palladium resort in the Dominican Republic for their honeymoon.
Airbnb exterminated my review of a buggy apartment. Is that allowed?
When Tawnia Wise checked into her Airbnb rental in Austin recently, she was shocked by what she found: a bug-infested property that was far from the squeaky-clean apartment she thought she’d booked.
When travel plans go off the rails: How to fight for a refund from Railbookers
Lynda Eberhart and her husband were looking forward to a scenic trip with their friends through the Canadian Rockies. They booked their journey through Railbookers, paying $5,419 for a luxurious Rocky Mountaineer rail tour. But when disaster struck, their dream trip turned into a months-long battle for a refund.
Downgraded on my flight from Sydney to Tokyo. Why won’t Booking.com refund my money?
If you paid for a business class seat but got an economy class seat instead, you would expect an apology and a prompt refund from the airline, right? And if you used an online travel agent, you’d assume it would do everything it could to help.
Help! Someone stole 200,000 Chase points, and I can’t get them back
What would you do if you logged into your Chase account and found 200,000 Chase Sapphire points were missing?
My daughter’s Greyhound bus left early and she missed it. Can she get a refund?
Jessica Wehner’s worst travel nightmare turned into a reality just before a busy holiday weekend. That’s when her daughter, Samantha, tried to take a Greyhound bus back to college. But the motorcoach left without her.
Yikes! A Panama cab driver charged me $450 instead of $10. Why won’t Bank of America help?
Read before signing. That’s what Keith Lee will tell you. He recently tried to pay $10 for a cab in Panama City — but ended up getting hit with a $450 charge on his credit card.
How do you get out of a travel club? Try this trick
If you’ve ever tried to get out of a travel club, you know how difficult — and often impossible — it can be. But even when you’re getting a chorus of “nos,” there’s still a way to free yourself. Just ask Devyn Gemmell.
Help! My travel insurance company is denying my claim for a canceled tour
Travel insurance is supposed to help you when things go wrong — not get in the way. But for Lee Aubry, travel insurance became a major problem when it presented her with an insurmountable paperwork obstacle.