These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
Cindy Iverson’s Valentine’s Day weekend was ruined and she needed a little help salvaging it. And guess what? Our fearless advocacy team did it.
Today’s report from the trenches is a problem solved through our forum — someone who came to us for help and got it, in real time.
Today’s From The Trenches case is about an airline that may or may not be cheating on a federal regulation that helps consumers.
The regulation: The 24-hour rule.
How do you even respond to someone like Harley Feldman? There are no words.
“Never do business with Travelocity,” he writes in our help forums today. You can read the entire painful thread here.
Welcome to “From The Trenches,” a daily review of the hottest thread in our forum. It’s a raw case that’s being resolved in real time. If you can help, please jump in now.
Timothy Lee and his wife are at their “wit’s end” with American Airlines, and they need help. Right now.
“We are on day two of our vacation in Fort Walton Beach, Florida,” he says. “The airline has lost my bag and seems to not be helping or providing answers as to what our recourse is. We have a 7-month-old and our breast pump is in this bag along with all of my clothes and personal items.”
