These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
Jessica Wehner’s worst travel nightmare turned into a reality just before a busy holiday weekend. That’s when her daughter, Samantha, tried to take a Greyhound bus back to college. But the motorcoach left without her.
Read before signing. That’s what Keith Lee will tell you. He recently tried to pay $10 for a cab in Panama City — but ended up getting hit with a $450 charge on his credit card.
If you’ve ever tried to get out of a travel club, you know how difficult — and often impossible — it can be. But even when you’re getting a chorus of “nos,” there’s still a way to free yourself. Just ask Devyn Gemmell.
Travel insurance is supposed to help you when things go wrong — not get in the way. But for Lee Aubry, travel insurance became a major problem when it presented her with an insurmountable paperwork obstacle.
Is Jan Goodwin too old to rent a car from Priceline? According to the company, the answer is no. Wait, I mean yes.
If you paid for an upgraded airline seat but then got sent back to economy, what would you do? That’s the problem Elliw Hughes had to solve on a recent Air China flight from London to Tokyo that she’d booked through GoToGate and Booking.com.
Is an aircraft switch enough cause to ask for a full flight refund? Stephanie Szigetvari wants to know — and the answer might surprise you. It surprised me, and I don’t surprise easily.
Beth Bythrow’s Italian vacation was perfect, except for the ending. Lufthansa canceled her flight from Naples to Boston and offered her a ticket on a flight leaving the next day. She never imagined she’d be fighting with the airline and her travel advisor six months later over $1,387.
Last year, Liesel Dreisbach-Williams and her husband, Roger, planned an epic adventure from Vancouver to Toronto by train. But when Roger’s health took a turn for the worse, the adventure turned into an epic misadventure — an endless series of emails with MSH, their travel insurance company.
Dawn Nelson’s trip to Oaxaca, Mexico, for the Day of the Dead celebrations should have been a memorable experience.
