Her yoga studio banned her. But what about that refund?
Susan Cote’s former yoga studio banned her and won’t refund her prepaid sessions. Is her money just gone?
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
The young driver fee made him furious. Will Dollar refund it?
Daniel Minton is one of us, which made his case difficult to advocate, let alone write. Actually, it’s his daughter’s story, and it involves a young driver fee imposed by Dollar Rent A Car — an unfair charge that he wanted our help reversing.
“They threw five grown women in their pajamas out on the streets of Boston”
Did the hotel leave five grown women to fend for themselves in their pajamas on the frigid streets of Boston?
Hackers stole my identity and Cruise Planners won’t help me
Picarella says he needs a name — specifically, the contact for the corporate headquarters of someone at Cruise Planners, a travel agency.
Can someone please help save Viviane Tran’s honeymoon?
Viviane Tran and her husband are flying from Washington to Tokyo on US Airways for their honeymoon in April.
Should we tell people like Howard Uman to get lost?
The trenches of consumer advocacy sparked an interesting debate. Do we leave consumers who don’t have a case to fend for themselves?
Bonus! This Best Western Plus case just got solved by you
Western Plus. Cindy Iverson’s Valentine’s Day weekend was ruined and she needed a little help salvaging it.
Is American Airlines cheating on the 24-hour rule?
American Airlines, has a policy of either offering a 24-hour hold on a reservation, or selling you a ticket with all the usual restrictions.
