These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
The newest airline call center scam just cost Amy Lou Masick $500. She wanted to call JetBlue for a flight refund, so she Googled the airline’s phone number. And up popped the number of a company that was not JetBlue.
As Kay anxiously waits for a resolution from Amazon, little does she know that her questionable actions during the return process may have triggered a web of suspicion. With mounting evidence suggesting her potential dishonesty, will Amazon uncover the truth behind the manipulated return label? And more importantly, will Kay ever see her $151 refund or face the consequences of her actions? The final answer lies just beyond the horizon.
When Laurie Mannino tried to change her airline tickets on British Airways, she ran into a common problem: The airline kept her on hold for hours.
So she Googled “talk to a human at British Airways” and found a number that picked up on the first ring.
It was a fake.
Chuck Brown sent money to the wrong person through Zelle. Will he ever get it back?
A woman who rented a beach house on Lake Michigan is horrified to find a chipmunk nesting in her bedroom. Now she’s trying to get her money back from Vrbo.
When the Radisson Hotel cancels a reservation made with points, a Taylor Swift fan is left in a bind to find last-minute accommodations. Learn about your rights and available options in this situation.
Can you be banned by Uber as a rider but continue driving for them? Here’s the unbelievable but true answer.
What is the Booking.com refund process, and how can you get a refund when the company makes a mistake? Here’s what to do.
If you’re having trouble with a company, the Elliott Method can help you fix any consumer dispute.
Chuck Reiter hoped the third time would be the charm for his new Whirlpool stove. The company had already delivered two faulty appliances and reluctantly replaced them, but his weird adventure in Whirlpool hell was about to get even weirder.
