Will Viking cover her airfare cost after a surprise portable oxygen problem?
Are portable concentrators are allowed on planes? One couple on a Viking Cruise found the answer the hard way: not necessarily.
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
My kitchen cabinets are peeling! Can Home Depot customer service help?
Joslin Leasca’s kitchen cabinets are peeling, and she wants Home Depot customer service to refund the $17,822 she paid for them.
This is how not to get Hertz car rental Five Star status
How do you get Hertz car rental Five Star status, and how do you make it stick? What can you do when you reach status, but the company won’t recognize it?
This Samsung dishwasher keeps breaking — can I get a refund now?
Jason Blanke’s Samsung dishwasher is less than three years old, but it’s ready for the junkyard. It’s leaky, it won’t run, and Blanke’s best efforts to fix the appliance have gone down the drain. But is he entitled to a refund?
Airbnb price change after booking: Can they charge more for fewer days?
Marcia Murphy expected a price change from Airbnb when she dropped one day from her weekend stay at a rental in Charlotte. And that’s exactly what she got. Airbnb charged her an extra $22. Wait, what? Why would you pay more for fewer days? The answer is: Airbnb math. (Also known as airline math.)
I booked a nonrefundable room at the Hampton Inn by accident. How do I fix it?
Carol Egan thought she was doing the right thing when she booked an expensive and nonrefundable room at a Hampton Inn. She wasn’t.
Can Amtrak leave them stranded and refuse their refund request? Yes, and here’s why.
Amtrak stranded a couple in a remote town just outside Glacier National Park and refused their refund request, too. Can they do that?
The fans on my Electrolux oven are noisy. Can I get a refund?
If the fans on your Electrolux oven are noisy, can you ask for a refund? And does the company have to give you one? That’s what Anne Chiapetta wants to know. So do I.