Advocacy Archives

Something is wrong with the Kennebec biscuit back power recliner Bob Welsh bought from Ashley Furniture. Can he get an exchange?

Ashley Furniture customer service fail: Where’s my full contract?

January 19, 2024October 7, 2022 by Christopher Elliott

Think you can't fall for a PayPal scam? I almost did, and I cover scams for a living. Here's what happened -- and how you can avoid it.

This PayPal invoice scam almost got me. Here’s how to spot it

January 27, 2025August 4, 2022 by Christopher Elliott

Carol Egan thought she was doing the right thing when she booked an expensive and nonrefundable room at a Hampton Inn. She wasn't.

I booked a nonrefundable room at the Hampton Inn by accident. How do I fix it?

September 7, 2025May 31, 2022 by Christopher Elliott

Carol Egan thought she was doing the right thing when she booked an expensive and nonrefundable room at a Hampton Inn. She wasn’t.

Amtrak stranded a couple in a remote town just outside Glacier National Park and refused their refund request, too. Can they do that?

Can Amtrak leave them stranded and refuse their refund request? Yes, and here’s why.

October 9, 2025November 19, 2021 by Christopher Elliott

Amtrak stranded a couple in a remote town just outside Glacier National Park and refused their refund request, too. Can they do that?

If the fans on your Electrolux oven are noisy, can you ask for a refund? And does the company have to give you one? That's our dilemma for today.

The fans on my Electrolux oven are noisy. Can I get a refund?

January 26, 2024April 30, 2019 by Christopher Elliott

If the fans on your Electrolux oven are noisy, can you ask for a refund? And does the company have to give you one? That’s what Anne Chiapetta wants to know. So do I.

Medd and her husband accepted a seat downgrade from business class to economy to get home for work.So where is their refund from American Airlines?

I took a seat downgrade to get home on time. Do I get a refund?

January 26, 2024April 22, 2019 by Christopher Elliott

When American Airlines canceled Denise Medd’s flight from Punta Cana to Philadelphia, it quickly offered her a seat on another flight. But Medd and her husband accepted a seat downgrade from business class to economy. Should American refund the price difference between the seats?

Judy Lederer wants to use her $375 BedandBreakfast.com gift card to stay at a bed and breakfast in April. But the card's no good, prompting Lederer and our advocacy team to wonder: If gift cards don't expire, what happened to this one?

If gift cards don’t expire, then what happened to mine?

January 26, 2024April 1, 2019 by Christopher Elliott

Judy Lederer wants to use her $375 BedandBreakfast.com gift card to stay at a bed and breakfast in April. But the card’s no good, prompting Lederer and our advocacy team to wonder: If gift cards don’t expire, what happened to this one?

Is this really an NCL cruise bait and switch?

This is an NCL cruise bait and switch — or is it?

September 5, 2024November 13, 2018 by Christopher Elliott

Eugenia Dupre is the victim of a Norwegian Cruise Lines (NCL) cruise bait and switch. She’s sure of it.

When you file an EC 261 claim, mind the asterisk

January 30, 2024November 8, 2018 by Christopher Elliott

Jessie Chai’s EC 261 flight delay claim went nowhere, no matter whom she asked. And she asked everyone, including her airline, online agency, a third-party claims company, and me. Straight down the line, she received one of two responses — “no” or “no comment.”

She needs Expedia help after her canceled flight!

Another canceled flight! Why won’t Expedia help?

January 30, 2024November 4, 2018 by Christopher Elliott

Here’s a simple question: What is Expedia’s Total Protection Plan worth? If you ask Ruth Meyer, she’ll tell — not much.

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