I booked a nonrefundable room at the Hampton Inn by accident. How do I fix it?
Carol Egan thought she was doing the right thing when she booked an expensive and nonrefundable room at a Hampton Inn. She wasn’t.
Advocacy
These tales are from our consumer advocacy files. If you’re a consumer with a problem with a company, you can contact us for help as well.
Can Amtrak leave them stranded and refuse their refund request? Yes, and here’s why.
Amtrak stranded a couple in a remote town just outside Glacier National Park and refused their refund request, too. Can they do that?
The fans on my Electrolux oven are noisy. Can I get a refund?
If the fans on your Electrolux oven are noisy, can you ask for a refund? And does the company have to give you one? That’s what Anne Chiapetta wants to know. So do I.
I took a seat downgrade to get home on time. Do I get a refund?
When American Airlines canceled Denise Medd’s flight from Punta Cana to Philadelphia, it quickly offered her a seat on another flight. But Medd and her husband accepted a seat downgrade from business class to economy. Should American refund the price difference between the seats?
If gift cards don’t expire, then what happened to mine?
Judy Lederer wants to use her $375 BedandBreakfast.com gift card to stay at a bed and breakfast in April. But the card’s no good, prompting Lederer and our advocacy team to wonder: If gift cards don’t expire, what happened to this one?
This is an NCL cruise bait and switch — or is it?
Eugenia Dupre is the victim of a Norwegian Cruise Lines (NCL) cruise bait and switch. She’s sure of it.
When you file an EC 261 claim, mind the asterisk
Jessie Chai’s EC 261 flight delay claim went nowhere, no matter whom she asked. And she asked everyone, including her airline, online agency, a third-party claims company, and me. Straight down the line, she received one of two responses — “no” or “no comment.”
Another canceled flight! Why won’t Expedia help?
Here’s a simple question: What is Expedia’s Total Protection Plan worth? If you ask Ruth Meyer, she’ll tell — not much.
How a crooked wheel created a pricey Alamo car rental problem
Scott Sewell didn’t think the crooked steering wheel on his rental car would affect his drive, but it did. It turns out misaligned steering can and will create a pricey Alamo car rental problem — one that only one person can fix.
No premium economy seats. Did her travel agent make a mistake?
Laura McNeill didn’t get premium economy seats from Miami to Rome. Did her travel agent make a mistake — or did she make an assumption she shouldn’t have? That’s the question we have to answer in today’s “no premium economy seats” case. And it won’t be easy.