My mobile phone doesn’t work — how about a refund?
Konstantin Goranovic’s wife’s T-Mobile phone doesn’t work. Never has. He wants out of his contract. But T-Mobile won’t let him. Why not?
Year: 2012
How passengers exact revenge on fee-happy airlines
Aaron Fox is not the vindictive type. He’s a surfer, which if you look it up in the dictionary, is synonymous with “laid back.”
I couldn’t get a customs stamp — is a refund out of the question?
What’s an immigration stamp worth? If you said $61.55, you must know Nancy Bestor. She’s been fighting with her credit card over a tax refund after a recent trip to Italy, and she wants me to help.
What TSA’s iPad theft problem means for your next flight
TSA agents seem to have a thing for iPads.
What should I do about this $50 phone bill?
Tyson Howard has to pay a $50 phone bill at his hotel. But wait — aren’t long-distance calls “free”? Well, kinda.
Looks like United may not be a lost cause after all
For the better part of the last year, I’ve thought United Airlines was a lost cause.
An early termination fee — and now, a collection agency
Verizon has sent a collection agency after Christopher Clauson after he cancels his phone service. Is there any way to get them off his back?
A legitimate complaint wrapped inside a frivolous one — should I let this case go?
I don’t normally dismiss cases reflexively, but when I hear someone complaining about special meals, it takes a lot for me to follow through and contact an airline on their behalf.
Charged an extra $400 for a vacation I can’t take
Ruth Hartmann has to cancel her yoga retreat to Costa Rica after she lands in the hospital. Why is her resort asking her to pay an extra $400 for a vacation she can’t take?
Sorry, your travel insurance doesn’t cover mother-in-law’s death
It’s been a while since I mediated travel insurance claim, and at first glance, Dennis Puskaric’s looked like a slam-dunk