It was supposed to be a special trip for Alana Pitts and her father to celebrate his birthday in Paris. They’d made reservations at the Hilton Arc De Triomphe hotel in Paris back in June, using his HHonors points, and selected a special room on the executive floor with two queen-size beds.
Michelle Dunaj, the terminally ill passenger who claims TSA agents in Seattle-Tacoma International Airport botched her pat-down, drew a visceral reaction from travelers with the humiliating details of her screening.
In a world of airline code-sharing and outsourced call centers, who takes ultimate responsibility when something goes wrong with your flight?
Renee Fasanella’s son is booked at a water park for spring break. Problem is, none of the pools are open. Why didn’t anyone mention that, and can he get his money back?
Theft happens. Even at a hotel with a sterling reputation, like Marriott.
Jennifer Mason’s TV is on the blink. She thinks Vizio should repair it, but the manufacturer says it’s out of warranty. Who’s right?
One of the hot discussions this summer centered around the rights of mothers to nurse their babies on a plane.
Carole Brown’s airline ticket — or lack of a ticket — is probably a lost cause. But this being Monday, when I present a borderline case, I’m not 100 percent certain of it.
What’s the best way to correct the name on an airline ticket? If you’re Akshay Malhotra, the answer is: Buy a new one, of course!
Payless wanted Shannon Lewis to pay up after it claimed she damaged one of its rental cars in Las Vegas.
