Vrbo is an online vacation rental marketplace that allows vacationers to rent apartments and homes via their website.
Vrbo Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Vrbo
We receive many Vrbo complaints. Almost all of them involve a breakdown of communication between a host and guest, like this recent case involving a promised refund. (Always get everything in writing when dealing with a Vrbo host.) You can find more information about troubleshooting your Vrbo problem in our guide to vacation rentals. This customer had a problem with the company when one of their hosts canceled just 24 hours before.. Also, the company rented out a vacation home that was in poor condition.
How to resolve a problem with Vrbo
The best way to contact Vrbo is through its website or the Vrbo app. Sign into the account and then you can use the chat function to speak to a customer service representative. You can also request a supervisor through that process, allowing you to begin a paper trail in case you need one later.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Vrbo mailing address
11800 Domain Blvd
300
Austin, TX 78759
Vrbo social media channels
Vrbo executive customer service contacts
Primary Contact
Brian Keaster
Senior Director of Americas Customer Experience
11800 Domain Blvd
300
Austin, TX 78759
[email protected]
Chief Executive
Jeff Hurst
11800 Domain Blvd
300
Austin, TX 78759
[email protected]
Who owns Vrbo?
VRBO is owned by Expedia.
How can I contact Vrbo customer service?
The best way to contact Vrbo is through its website or the Vrbo app. Sign into the account and then you can use the chat function to speak to a customer service representative.
Can I phone Vrbo?
Yes, call (877) 228-3145.
Does Vrbo charge a fee to guests?
Sure, Vrbo adds an extra fee for guests when they book, and it can be anywhere from 6 percent to 15 percent of the total booking cost.
How do I file a complaint about a Vrbo property?
If you have a problem with a Vrbo property, follow these steps to file a complaint:
- Talk to the host: Try to discuss your concerns with the host first. They might not be aware of the problem and might be able to fix it.
- Fill out a stay neighborly complaint form: If you’re still having trouble, fill out a complaint form. You’ll need to provide:
- Your name, email address, and phone number.
- The web link to the Vrbo listing, if you have it.
- Details about the issue.
- Any documents like photos, police reports, or citations if you have them.
How to get professional help with your Vrbo problem
If you need help with Vrbo, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help
