The New York Times is an American daily newspaper.
New York Times Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about New York Times
The company responds to most customer complaints in a satisfactory manner. This customer had difficulty receiving newspaper deliveries to her house.
How to resolve a problem with New York Times
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
New York Times mailing address
620 Eighth Avenue
New York, NY 10018
New York Times social media channels
New York Times executive customer service contacts
Primary Contact
Christine Buquicchio
Manager of Customer Support
620 Eighth Avenue
New York, NY 10018
[email protected]
Secondary Contact
Jeff Shah
Executive Director, Customer Care
620 Eighth Avenue
New York, NY 10018
[email protected]
Joe Kahn
Executive Editor
620 Eighth Avenue
New York, NY 10018
[email protected]
Chief Executive
Meredith Kopit Levien
620 Eighth Avenue
New York, NY 10018
[email protected]
How can I contact the New York Times customer service?
Call (800) 591-9233 or email [email protected].
What is the executive editor's email address?
Who owns the New York Times?
The New York Times is owned by The New York Times Company.
When was the New York Times first published?
It was first published in 1851.
When can I contact the New York Times' customer service?
Monday to Friday, 7 a.m. to 10 p.m.; Saturday and Sunday, 7 a.m. to 3 p.m. (all times Eastern).
How to report a delivery problem or an error in coverage?
You can report a delivery problem or an error in coverage by contacting the customer service department. Call (800) 591-9233 or email [email protected].
How to get professional help with your New York Times problem
If you need help with New York Times, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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