Abduljabbar Jaber’s daughter’s retainers vanish on an Emirates flight. He tries to get Emirates to pay for the equipment, to no avail. Can our advocates help?
Question: On a recent Emirates flight from Seattle to Amman, Jordan, the crew threw my daughter’s teeth retainers in the trash. The retainers were in a case on the tray table. My daughter was in the restroom and my wife was sleeping when it happened.
My family asked the Emirates crew for help in finding the retainers, but they were not successful. They also asked at the Emirates counter after their arrival at the Dubai airport. Again, they did not get any help.
I contacted Emirates customer affairs in New York, and requested compensation for the cost of the retainers. A supervisor refused to resolve the problem or offer any solution.
I also contacted Emirates CEO Tim Clark, but never received a response from him. In addition, I sent several emails to the supervisor regarding other bad experiences my family had with Emirates, such as charging my family $100 to carry on two bags.
Also, a day before the original return date, my daughter Sommer was admitted to the emergency room in Jordan and consequently was unable to travel for two weeks due to an extremely contagious illness. I contacted Emirates for help, but instead they charged us $557 to change the reservation, including a penalty fee. Despite these problems Emirates customer affairs is still refusing to replace or refund $440 for the retainers.
Would you please contact the right department or the right person at Emirates on our behalf to help us resolve the problem? I hope you can reach someone who is willing to do so. — Abduljabbar Jaber, Everett, Wash.