Outwitting hotels’ maximum occupancy rules

July 3, 2010

Although he sometimes feels “a little dishonest” about it, Jeremy Reed says he doesn’t have much choice: With seven children, from an infant to a teenager, and on a limited budget, he often reserves only one hotel room when he’s on vacation.

A big room.

“We usually get a suite with two queen beds plus a couch, and sometimes ask for a portable bed, too,” said Reed, a software engineer from Keller, Tex.


Cramming his family into just one room invariably breaks the hotel’s maximum occupancy rules — you know, the ones tacked on the back of the door — but it saves the Reeds money and it’s far more practical, at least from a parenting perspective. “With many small children, it doesn’t make sense for us to split the care responsibility for overnight lodging,” said Reed.

Too-many-guest scenarios such as his are repeating themselves with greater frequency this year, as vacation-starved Americans are looking for any way to save money. Sally Black, a family travel expert and president of a Kunkletown, Pa., travel agency, says that many of her clients see a room reduction as a way to keep their vacation budget in check. “We’re asked to do it more and more,” she said.

Tempted to squeeze your party of five into a room meant for two? Hotels are on to you.

Molly Gamache, a former housekeeper in Natick, Mass., told me that her supervisors required her to count the number of toothbrushes in the bathroom. “If there were more toothbrushes than stated guests, management would decide whether to pursue it with the guests,” she said. That sometimes meant a higher room rate for the visitors.

But not always. Jim Engel, the general manager at Bavarian Inn Motor Lodge in Frankenmuth, Mich., says that safety, not money, is his primary concern when he finds more people to a room than the law allows.

“Having too many roll-aways, cribs or the surprise child sleeping on the floor can become a serious problem if there’s a fire,” he said. If too many guests are discovered in a room, he tries to find a second room at a reduced rate. “Then we note the problem on their account for future reference in case they return,” he adds.

Some hotels have begun catering to larger groups. The Park Hyatt Washington, for example, offers a special rate called “Families at the Park” that allows guests with several children to get an extra room for $75 a night. (Average room rates are about $400.) That eases some of the financial pain felt by vacationing families.

I can see both sides of this debate. On the one hand, families are trying to save a little money when they’re on the road. On the other, hotels want to stay in the black — and on the right side of the law.

I’m not convinced that one side is entirely correct, though. If I had four young kids (I have three) most fire codes would require me to reserve two rooms. Never mind that we’d probably all sleep in the same room, anyway. At the same time, I’m not in favor of an “anything goes” approach that would make a hotel room look like the aftermath of spring break in Daytona Beach.

Most hotels regard room occupancy as a gray area, taking a more pragmatic “don’t ask, don’t tell” approach. Unless the room looks like a refugee camp, they won’t make a fuss. They’ll offer a second room if it’s available, at a lower rate — and if they can’t, they’ll just look the other way until something becomes available.

“On the second room, there are no travel agent commissions or Expedia-type discounts, and the hotel is still able to make the same gross profit while providing a safe environment and good value to the guest,” said Luke Knowles, the operations manager at Palos Verdes Inn in Redondo Beach, Calif.

The families I spoke with that have bent the maximum occupancy rule — and yes, I include myself in that group — say they’ve never been kicked out of a hotel when they were caught.

Still, many big families would prefer to find a place to stay where they don’t need to lie about the size of their party. Internet entrepreneur Theresa Jorgensen, who travels with a family of six, was so frustrated with the lack of family accommodations that she founded a site called SixSuitcaseTravel, a directory of nearly 3,000 hotels that sleep at least six, and sometimes as many as eight, in a single room.

Another solution is to skip the hotel entirely and rent a condominium or cabin, where there’s more room. These accommodations usually also have full kitchens, which means that you don’t have to subsist on takeout pizza and overpriced restaurant food during your vacation.

Even Reed, the Texas software engineer with seven kids, has eased up on trying to jam his whole family into one hotel room. As his kids have grown up, he tries to book bigger accommodations.

His timing is good. His wife is expecting their eighth child soon.

(Photo: Dana Moos/Flickr Creative Commons)

Christopher Elliott is the author of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it “eye-opening” and “inspiring” — it’ll “grab your attention and won’t let go.” Order your copy now on Amazon, Barnes & Noble or iTunes.

31 comments

  • Ames

    Wow, various members of my extended family and I have not succeeded at this — if I am honest, I have to rent two rooms or a suite which is often more than two rooms, for just three of us. If I am not I find us in a room with not enough beds so we cant sleep any way. The others with three kids, five people, end up with as many as three rooms. Boy have we been stupid!

    Also I never leave the toothbrushes out, housekeeping can’t clean if I leave stuff all over the counter so I put it away even when I am alone.

  • http://noaddedsalt.blogspot.com Elisa

    I recently booked accommodation for a family trip and I also found the lack of big rooms frustrating – and I only have two kids! It seems as if all the discount sites completely overlook families.

    In the end, rooms for four were so prohibitively expensive that we booked an apartment for less. It occurred to me as well that I can’t be the only one with this problem, except I wasn’t smart enough to start a website! In the future however, I plan to rent out an apartment, and I think I know exactly how to market it (based on how unsuccessful my Googling was – I’m from an IT background and it shouldn’t be that difficult to find a cheap apartment!).

  • Carver

    In the OPs situation, I’d probably look towards all suite hotels. A two bedroom Residence Inn sleeps at least 6 for far less than a 2 bedroom suite in a traditional hotel. I suspect that the management of the average Residence Inn or other all -suite hotel are probably less concerned about the number of people given the large rooms.

  • Lee

    Y’all are forgetting about those of us who get stuck next to a room with seven people in it.

    This happened to my husband and I when we stayed at a Sheraton near Disneyland. We have paid for a nice room for a romantic weekend and ended up next to The Family From Hell.

    They had SEVEN people in a room meant for two and it took the Sheraton several hours to find us another room (they were nearly full). In the meantime, the family next door, despite repeated attempts by the hotel staff to settle them down, got louder and louder. We could hear the father on the phone yelling at the staff that they were “on vacation in a paid room and could do what they damn well wanted to do”.

    It was nearly midnight before they moved us and the family on the other side of The Family From Hell. We ended up in a room next to the elevator for the remainder of that night with the promise of a better room the next day.

    The next evening after returning from Disneyland we were informed that The Family From Hell were evicted from the hotel. The Sheraton moved us to a nice suite and apologized.

    When I hear about people who cheat hotels, I think they’re selfish: they think nothing of those around them – who are following the rules – and only themselves.

  • Arizona Road Warrior

    @ Carver – “I suspect that the management of the average Residence Inn or other all -suite hotel are probably less concerned about the number of people given the large rooms.”
    - – - – - – - – - – - – - – - –
    A two-room suite at a Marriott Residence Inn is designed for six individuals (you can go to the Marriott website, enter one room and six guests and it will returns two-room suites from a Residence Inn). It isn’t that the manager is looking the other way. A Residence Inn and other similar hotels were designed for this market.

    When we go to San Diego for our annual summer trip, it is our preference to stay at a Residence Inn (there is only three of us) because it has a full kitchen so that we can cook our meals instead of eating out

    Over the years, I have read posts\comments\etc. at this site and Consumer Travelers (the sister site to this site) about hotel rates being good for one guest or two guests with higher rates for more than two guests. I know that the rates at Marriott brand hotels are the same for up to four guests.

  • CR

    I’d be happy to rent two rooms for our family but hotels do not guarantee that multiple rooms in a booking will be adjacent or even on the same floor. That just doesn’t work if you have children or young teens who need supervision.

  • http://gottogovacationrentals.com tom

    Having 3 kids is what first brought me to the vacation rental by owner sites. Having a house of condo is the best bang for the buck on vacation accommodations. And as you mentioned in your article having a kitchen really helps.

  • Arizona Road Warrior

    @ Lee – “Y’all are forgetting about those of us who get stuck next to a room with seven people in it.”
    - – - – - – - – - – - –
    Even if they are not the ‘family from hell’, the noise levels will be higher than normal because the kids will be trying to talk louder than the next kid, the TV volume will be higher, etc.

    @ Lee – “When I hear about people who cheat hotels, I think they’re selfish: they think nothing of those around them – who are following the rules – and only themselves.”
    - – - – - – - – — – - – - – -
    I agreed.

  • Arizona Road Warrior

    In addition to staying at a hotel that has rooms for 6 sleeping guests, renting a house, renting a short-term apartment, renting a condominium, renting a cabin, how about camping? Most state-run parks charge a flat fee per vehicle for a campsite. At $ 10 to $ 20 a day, that is inexpensive especially if you go camping a lot in order to spread out the investment made for your camping equipment (i.e. tent, propane stove, sleeping bags, etc.).

    There are over 2,700 hotels in the US that caters to this market of 6 sleeping guests. It seems to me that there are plenty of hotels but most people are not aware of these hotels, do not want to stay at these hotels, do not want pay the room rates at these hotels and/or etc. It is my guess that it is the money

  • Arizona Road Warrior

    @ CR – “I’d be happy to rent two rooms for our family but hotels do not guarantee that multiple rooms in a booking will be adjacent or even on the same floor.”
    - – - – - – - – - – - – -
    My first recommendation is to join the frequent guest program of a hotel chain. Even if you can’t reach an elite status with that frequent guest program within the year, you will build up some ‘status’ as a VIP guest by staying 100 nights with the hotel chain over 10 years or something.

    My second recommendation is to contact (phone or e-mail…I use e-mail so that I have a paper trail) the GENERAL Manager to explain your request. “It is our preference to stay at your hotel but we need to have two adjoining rooms. Can you assure my that the rooms will be adjoining?”

    My third and fourth recommendations are…if the GM or another manager responded back to you granting your request via e-mail, print out the e-mail and bring it with you in case if there is a problem at check-in. If it is possible, call the hotel in the morning to find out your room numbers. If the room numbers are 400 and 250 then you can say that you were guaranteed two adjoining rooms and etc.

    In the past ten years, I have spent over 1000 nights in hotels and it is my estimate that between 60% to 70% of my rooms that I stayed in were connecting or adjoining rooms. I usually stay at hotels from the Marriott chain, Hilton chain, InterContinental chain and SPG chain; however, when I have stayed at non-chain hotels, small hotels, discount hotels, etc., I found less connecting or adjoining rooms.

  • Len

    I never had to resort to this, but I read an account once of a large family that need to make a long trip requiring one overnight. They needed 2 vehicles to make the trip. Mom started out at 11AM and checked in to a motel and rented a double double for herself and 3 kids at 7PM. Dad started out 6 hours later and arrived at the same hotel at 1AM, woke mom up, and he and his crew occupied the same room and mom began driving at 1:30AM to finish the trip. Dad checked out in the morning.

    8 people in one room with only 4 in it at one time.

  • Carver

    @Lee
    When I hear about people who cheat hotels, I think they’re selfish: they think nothing of those around them – who are following the rules – and only themselves.
    ============================================

    That really depends on the circumstances. One of the posts on this forum some time back was about a single lady with 2 small children having problems because the room limit was 2 ppl. As she correctly stated, she wan’t about to have one of her chldren in a room without her.

    In you case, the problem was that you were next door to the family from Hell. Whether they had one kid or seven really wasn’t the issue, or even whether they were cheating the hotel. The problem was that the family had a self-entitled mentality that if they paid for the room it was theirs regardless of how it affected others.
    ———————————————————–

    @Arizona

    Yes, the Residence Inn sleeps 6 people. However, the OP family has 9 people so even booking a Residence Inn would be cheating (a la Lee). However, given the reality that its a really big room, and the Residence Inn is marketed to, among others, families; my point is that I think that most managers would be fine with the additional 3 people, particularly since they are all one family.

  • Carver

    @CR

    Arizona’s suggestion about joining the loyalty program and/or contacting the hotel are both excellent suggestions.

    Also, if traveling to a destination that is particularly kid friendly, e.g. Disney-anything, many of the hotels will be family friendly and will guarantee an adjacent room(online no less) for a relatively modest fee.

    @Arizona

    The camping/apartment rentals/etc. suggestions are viable, but seem to me to be very location specific. But, not being a camper, I might be wrong.

  • Carver

    @Arizona

    If it is possible, call the hotel in the morning to find out your room numbers. If the room numbers are 400 and 250 then you can say that you were guaranteed two adjoining rooms and etc.
    ===========================================

    I don’t know of any hotel that will give out room numbers over the phone. Most hotels that I stay at won’t even tell me my room number if my room isn’t ready, even if I’ve checked on.

  • Steve

    Being childless, I have limited experience with booking rooms for more than four people, but it seems to me there’s definitely an untapped market here. We’ve tried to book a suite for my wife and I, her parents, and one or both of her sisters and many hotels don’t even have suites for more than four people. And the rooms that supposedly hold six are totally inadequate. We traveled together for a funeral and booked a suite that was basically your average 2-bed room with a couch crammed in; it was marginally bigger than a regular room but not by much. It would have been totally inadequate for a leisure trip.

    It seems to me like hotels would be smart to offer a few two-room suites that aren’t luxurious, but offer enough living space for ~6 people to actually stay comfortably. They wouldn’t even have to be priced all that much cheaper than two standard rooms…maybe around 75-85% of the cost of booking two standard rooms. Sometimes the convenience of having everyone all in one place, not having to run to the other end of the hotel to meet up with your group, not coming back to find that one room’s been cleaned but the other hasn’t, etc, is worth something in and of itself, and I imagine that goes double when traveling with small children.

  • Arizona Road Warrior

    @ Carver – “I don’t know of any hotel that will give out room numbers over the phone. Most hotels that I stay at won’t even tell me my room number if my room isn’t ready, even if I’ve checked on.”
    - – - – - – - – - – - – -
    That is correct…a person can call and say “I was calling to confirm that my two rooms are adjoining….” or send an e-mail if they have a mobile device that can do e-mails.

  • Arizona Road Warrior

    @ Steve – “And the rooms that supposedly hold six are totally inadequate. We traveled together for a funeral and booked a suite that was basically your average 2-bed room with a couch crammed in…”
    - – - – - – - – - – - – - – - – - – - – - -
    You might want to check out Residence Inn by Marriott. They are more like apartments than hotel rooms.

    Last August, we paid $ 84 a night for a Residence Inn in San Deigo…there was the bedroom; the living room; a full kitchen with dishes, pots & pans, etc.; a kitchen table, etc. They served a hot breakfast (eggs & meat like bacon or saugage). In the evenings (Monday to Thursday), they have a reception where they have free drinks (sodas and I have been to some RIs where they served free beer) and food (i.e. tacos, pizza, salads, etc.).

    The rooms in the newer Residence Inns are typically bigger than the Residence Inns that were built 10+ years ago. Depedning upon the RI, you could find different features.

    Four years ago, I booked a Residence Inn for a small business meeting (16 people) and everyone liked the rooms.

  • http://typingandtea.blogspot.com/ Lee

    Now that my husband and I are adopting a teenager, I can sorta get it. However, at the same time, I don’t get it.

    David and I are taking our Lovely Boy to San Diego. I booked a room for 2 and, when we realized we wanted to take our foster son, I called the hotel. The Marriott was completely understanding at the need to add on another person and, since we already had a 2-bed room they just added him on, no charge. All the person did ask, when we told her it was Lovely Boy’s first hotel visit, was that we reminded him of appropriate behavior (and she phrased it far more tactfully than that).

    I’ve added people on frequently. I’ve called the hotels and it’s never been an issue. I’ve traveled with a girls’ volleyball team: when I made the reservation for the girls I always asked for rooms far away from other guests as I knew that no matter what I said or threatened, they’d be kids…and probably noisy.

    I do not get the need to “cheat”. I do understand the costs involved. Marriott told us they’d waive the extra person fee as they did last year when we added someone in at the last minute. I tend to think they did so because we were upfront with them.

    As for the guest with two small kids, I don’t understand the hotel’s issue: the children were small and needed to stay close to mom. And, in all honesty, I have a great deal of patience with families traveling with small kids – that’s tough. I’m stunned at how few hotels are truly equipped to handle families.

    As Lovely Boy isn’t the first child we intend to adopt, I’m sure I’ll be in the same position in a year or two of trying to reconcile my budget while traveling with two teens. I hope, no matter how desperate we are, I continue with my “up front and honest” approach…

  • Carver

    @Steve

    You are correct. It can be very difficult booking suites unless the hotel specifically targets families. Some hotels don’t put suites into live inventory, requiring you to either call or go through the sales office.

    Other hotels reserve suites for high level loyalty program or other high revenue guests as a way of distinguishing their property from others. I don’t see that changing for hotels that primarily target business travelers.

    However, I was at the Hyatt Orange, which targets both business and family travelers and they have a specific suite called the family suite, which is basically, a 2 bedroom suite, where the second bedroom is a bunkbed style. That’s because it’s near Disney land.

  • Arizona Road Warrior

    @ Lee – “Marriott told us they’d waive the extra person fee as they did last year when we added someone in at the last minute. I tend to think they did so because we were upfront with them.”
    - – - – - – - – - – - – - – - -
    In regards to the extra person fee, are you referring to a person above the maximum occupancy limit for the room? Unlike some other hotels, the room rates at Marriott hotel brands are the same up to the maximum occupancy limit. If the room has a maximum occupancy limit of 4…the room rate is the same for one guest, two guests, three guests or four guests. That has been my experiences in booking 700+ nights with Marriott hotels.

  • Aaron

    I don’t have a huge family (just 2 kids), but if we’re traveling for more than 3 or 4 days, we often look into renting a house. The per-night costs are often comparable to a hotel, we have more stretch-out room, we can save money by cooking our own food, and we can often bring the dog with us. And with extra room, the kids can get up early and watch TV while us parents sleep in. (After all, it’s a vacation!) And no max-occupancy rules to break.

  • Tom

    When I was in college, we would cram eight or 10 folks in a room — some in sleeping bags on the floor. Trick is to not walk in all together. Also helps if everybody in the group is pretty friendly with each other. I think big groups are more a worry to hotels than big families.

  • Phil

    The room holds a maximum number of guests. Putting extra guests into that room is theft pure and simple. Some may think it is clever to add guests to a room and not pay extra, or try and make a game out of how many they can sneak in. They also in all probability conduct most of their lives in the same manner.

  • LadySiren

    We have a family of seven, with the five kids ranging in age from six to 16. Our solution is that we have a timeshare, which works wonderfully. For larger families, even if you don’t own a timeshare, you can likely still rent one at your destination. Not only do you generally have more room, you’ll likely have a kitchen and a washer/dryer.

    Side note: even timeshares have occupancy limits…we just returned from a Disney World vacation with a total of 12 people. We ended up getting an extra suite unit so we wouldn’t bust through the occupancy limits.

  • Steve

    Phil: it’s certainly an example of rule-breaking and lying, but I would not call it theft in the scenario where a family that is larger than the maximum occupancy chooses to stay in one room. They would more than likely be happy to pay a small fee for each extra occupant, but that’s not an option based on the hotel’s policies. I’m neither condoning nor condemning it, but I can see why a family of seven would want to stay together in one room.

    Now, when the hotel has a fee for extra guests and someone lies about the number of guests in the room to avoid paying it (booking a room for two when really, four guests are staying there), that to me constitutes theft. If the max occupancy is four guests, and the family of seven is paying for four guests, I’m a little more sympathetic to them.

  • Mike

    I don’t get the concern about having 3, 4 or even 5 people in a room. Most hotels have rooms with 2 double beds, which allows for 4 people right there plus a roll away or crib. When I get a hotel I put that there will be two adults and that I need two double beds. There is no reason the hotel needs to know I have 1 or 2 kids, as long as they are normally allowed by policy. (some places that have attached casinos do not allow minors in the hotels)

    An extra person doesn’t mean any more cleaning as the floor should be vacuumed daily, trash emptied, and towels replaced. Cost is the same to the hotel, with the only possible exception being water usage for the toilet and maybe a shower.

  • Carver

    @Mike

    Wear and tear on the property. More people = more wear and tear = shortened life span = more money for upkeep.

  • cjr

    “With seven children”

    Well, there’s your problem.

    Sorry, I don’t buy the argument that just because you can’t keep from fielding a football team that you should be able to bend or break the rules to save some money.

  • Scott

    Ewwww, don’t leave the toothbrushes out. Put them somewhere so housekeeping doesn’t have to touch them.

    We have five kids and we have been forced to do this many times, mostly because of a lack of large family friendly hotels near our destination. When I have booked two rooms, and called the hotel ahead of time, they are on different floors on different wings of the hotel, and they will never guarantee me that they are actually connecting. If the hotels made the process of getting connecting rooms or suites easier, we would gladly book accordingly.

  • Marc

    For a job I had during college, the company had a summer training camp. The first year, they housed us in a suites hotel in groups of three (two beds in one room, one bed in a second room). The second year, I guess they started cost-cutting… we ended up in standard hotel rooms (double double beds) but they assigned four people to each room. They didn’t mix genders, but still, few guys will want to share a bed with someone they hardly know (post-party crashing notwithstanding).

    I think we did complain, but were told that’s all the budget allowed… our creative solution: We deconstructed the beds. There was enough floor space in the room to pull the top mattresses down and lay them on the floor. Instant double double double beds and everyone got the personal space they craved.

    I just felt bad for the housekeepers… most mornings we had to show up at training very early (we were bused over) so often times there was barely time to dress (four guys trying to get ready in a single hotel room can clog up the bathroom). Most mornings, we didn’t get around to putting the beds back together… and figured might as well leave them for the next night… but everyday when we got back, the mattresses were dutifully re-stacked, waiting for us to pull them off again.

    I think that was the first time I actually left a tip for a hotel maid. The next summer the training camp was cancelled and we had some training online.

    During and after college, I did a few nights sharing a hotel room with two or three friends, and often share a room with my parents if we travel together. These days I usually have the exact opposite problem… having a room to myself that is ridiculously big… like double kings with sleeper sofas and suites with multiple bedrooms. Usually, I will use one bed as a sort of oversized desk or a closet… or designate beds as “the sleeping one”, “the tv watching one”, “the reading and web surfing one”, etc.

  • http://www.roomfor5.co.uk Drina Murphy

    Great post!! If you looking for family rooms that can accommodate 5, 6, 7
    or more in the UK, Europe, USA and more checkout
    http://www.roomfor5.co.uk There are more than 6500 listed!

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