My wife had an unusual experience this morning,” writes reader Kent Schaum. “Kathy was awoken at 6 a.m. to a film crew filming an upcoming shoot-it-up thriller next door.”
WESTIN
Terry Capps finds a $28 a night room rate at a Westin hotel in Orlando. Turns out the hotel made a mistake, and that the real price is $289 a night. What now? Should the resort honor the original price or can it change the rate and force Capps to pay?
When Stefanie Rasimowicz finds out the pool at her resort hotel will be closed during her vacation, she faces the prospect of a ruined honeymoon. The hotel is apologetic, but offers her no alternative except to use another nearby pool. Can it do better? Should it?

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an