This unfortunate couple had to cancel their wedding when the fiancé became seriously ill. Then when they tried to postpone their honeymoon cruise, things got even worse.
Four days before Ryan Bernard was to take his girlfriend on a surprise wedding trip to Las Vegas, Bookit.com canceled. Although his initial deposit made in October was accepted, subsequent payments on his payment plan didn’t go through.
When Angie Orth planned a dream destination wedding in the Bahamas, she had no idea what a nightmare it would become. And when the Bahama Beach Club resort failed to deliver the event she planned, she turned to us for help.
Alexandra Lovejoy’s luggage is lost on her way to Spain. Iberia offers her 11 euros for the trouble. Is that
Like any bride-to-be, Sam O’Hanlon-Videau didn’t leave anything to chance when she planned her destination wedding in Hawaii.
No one likes surprise charges, but this one takes the cake.
Six months before getting married in her hometown of Santa Rosa, Calif., Pamela Baker-Miller made hotel arrangements for some of
Not every case that crosses my desk makes me question the very foundations of my consumer advocacy practice. But Sandy Neff’s did.
Brian Durbin’s destination wedding is off to a bad start. His travel agent isn’t returning his calls and he and his fiancée are afraid everything isn’t going to run smoothly. What do you do when your travel agent goes AWOL?
Ronnee Schweizer’s flight to the Virgin Islands is canceled, and when her online agency issues a refund, part of the money is missing. How does she get it back?
This is one of the strangest cases I’ve come across in my two decades of fielding consumer complaints. It involves a honeymooning couple’s missing wedding photos, me, and another me.
When I lived in the Florida Keys, an area heavily dependent on tourism, I remember seeing a bumper sticker a time or two: “If it’s tourist season,” it asked, “why can’t we shoot them?”
Everyone knows that hotel rates can fluctuate from day to day. But when Preston Moore tried to book a room at the JW Marriott Denver at Cherry Creek, he was surprised to find they wanted to raise his rate by $130 from one day to the next — a price he says he couldn’t afford.
It had all the makings of an unsolvable case. It involved a canceled wedding, nonrefundable tickets and an airline that refuses to answer my e-mails. But never say never.