Posts tagged as:

TRAVEL

Accidents happen when you travel. The bad accidents — the fender-benders, the missed airline connections the unfortunate food-borne illnesses — are the ones that come to mind first, of course.

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Got a travel problem? Just tweet about your troubles, and the airline, car rental company or hotel will fix it. At least that’s the conventional wisdom. And while it’s true that travel companies are spending a lot of time online listening to their customers, they’re not necessarily paying attention to all of us.

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As self-described “adventurous grandparents,” Trevor and Jean Broome had been looking forward to their upcoming trip to Costa Rica, which included diving, hiking, snorkeling and whitewater rafting.

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I’ve been following today’s announcement about Apple’s new iPad, and wondering what all of this means for travelers.

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Carolyn Fletcher’s honeymoon started heading south the moment she and her husband landed in Cancun. No one was there to pick up the newlyweds.
It took an hour for her to convince a van service to deliver them to their hotel. But when they checked into their four-star resort in Akumal, they discovered it was a [...]

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Which 10 blogs should you bookmark next year?

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Steph Ulyett’s airline ticket should have said “Stephanie” of course, but she’s always gone by Steph, so that’s the name her partner typed into Expedia when he reserved their flights to Chicago.

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When Judy Galliher of Silver Spring sent me her hotel horror story, I had a reflexive, Scrappy Doo-like reaction: Lemme at ‘em!

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Good news, fellow travelers: The worst of the travel downturn may be over.

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Go on, ask your airline for a favor — maybe an upgrade to business class or a waiver on a ticket change fee. While you’re at it, see whether your hotel will offer you a suite for the price of a standard room.

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No one would claim that any of the new travel-related laws scheduled to take effect in 2010 are game-changers for travelers. They’re relatively minor: a new credit card rule here, a new airport security policy there. But what kind of law would really improve your travel experience next year?

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Take your car in for a tuneup. Give yourself extra time if you’re flying. Oh, and it’s going to be one for the record books.

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Like a tie for dad, a kitchen appliance for mom, or socks for the kids, there’s no shortage of holiday gift clichés for travelers. Wheeled luggage, ticket holders and inflatable pillows come to mind.

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Ahem. Are we forgetting something? The debate about health-care reform seems to be ignoring a significant group of Americans: international travelers.

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When I think of great customer service, I remember Alamo.

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