Here’s a clever twist on one of the most enduring hotel scams. Instead of charging an outrageous markup on outgoing phone calls made from a room — a practice that’s generating less and less money because guests are simply switching to cheaper cell phones — one property has figured out a way to reverse the equation. It’s evidently charging guests for incoming calls.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an