When Arlene Morzinsky tried to check in for her recent JetBlue Airways flight to New Orleans, the airline told her that her business wasn’t welcome.
Conflicts between companies and their customers are common, and consumers often act as their own advocates. We regularly advise consumers to start with a politely worded letter to the company, succinctly describing the problem and asking for a specific, reasonable resolution.
Is there anything you can’t get from Amazon?
You’ll never guess what Peter DeForest found on his hotel bill in Bangkok.
Adria Gross’ problem looked unsolvable.
Looks like the fake service animal problem is out of control.
This is my 2015 Honda Pilot. It’s about to explode.
The Vogue in downtown Dubai doesn’t seem like the kind of hotel where guests would be surprised by anything. The furnishings are spare and modern, and the amenities are about what you’d expect from a boutique hotel.
Steve Gamlin’s go-to, neighborhood family-run laundromat in Salem, N.H., had a water supply catastrophe that closed them down. They were temporarily out of business — and hurting.
Steve Gamlin needed to make only one more copy of his seminar. Just one more. But no dice.
Sometimes, things need to go bad to reveal the good.
What do the recent 2015 Rugby World Cup and Air New Zealand have in common? Down under vacationer Debbie Winsett knows.
Who would have thought Jesse G. Kirby’s Pig Stand in Dallas would be a trailblazer for yet another way to “maximize” our 24-hour day?
Walgreens liked Duane Reade so much that it bought Duane Reade in 2010.
I already know how I’m going to meet my maker. It’s just a matter of when. Someone’s going to find
Steve Adams is a patient man. You have to be when you’re a 2nd through 12th-grade basketball coach. But Adams’
When it comes to good service, it sometime takes a little while for the lights to go on. But when
It’s difficult to understate the rarity of Shannon Lee’s complaint. It’s almost as unusual as the topic of this story:
Renee Delk insists a Terminix technician didn’t visit her home. Terminix’s records say otherwise. So who’s right?
I thought I was upgrading my iPhone a few months ago. But that’s not all that got upgraded.
The basics of good customer service, like courtesy and attentiveness, may be free. But great service? That’s expensive. Consider what
When you have a customer service problem with a company, it can usually be cleared up with a quick phone
Customer service isn’t what it used to be.
As Juanita Centanni boarded a recent Cayman Airways flight from Tampa to Grand Cayman, she braced herself for an awful travel experience.
Airlines often speak from both sides of their mouth.
It’s the proverbial man-bites-dog story for consumer reporters: an over-the-top customer service experience in which an employee goes the extra mile.
Spend enough time around customer service agents and you understand that what they say and what they mean are often two very different things. That’s never more apparent than when they are talking directly to you.